Customer Service Specialist

SHREES SMITH

**** ** **** ***** **., Miami, Fl., 33147 786-***-****

***********@*****.***

Objectives

Experienced customer service specialist seeking a role in a dynamic work environment. Over 20 years of experience working in customer service. Motivated, communicative, and results- driven with excellent problem- solving and organizational skills.

Experience

Mind And Soul Therapy

2022- 2025

● Updating patients records, including insurance information and demographic information

● Manage medical supplies

● Schedule appointments efficiently and keep patients on schedule

● Provide referrals to other services as needed

● Medical Billing

● Email Management

● Remote/ Office Setting

Medlife Massage

2021- 2022

● Maintained a clean and organized spa front-desk area.

● Managed the spa's scheduling calendar, and took initiative to resolve scheduling conflicts.

● Assisted spa guests with product selection and purchases.

● Answered incoming calls, responded to inquiries, and directed calls to appropriate personnel. Independent Esthetician

2021-

Organized and detail-oriented Esthetician with 5+ years of experience safely and carefully administering aesthetic treatments including chemical peels, wax hair removal and facials with high customer satisfaction. Visitus- Doral, Fl

2017- 2021

● Customer Complaint Management

● Remote & Office Setting

● Email Management

● Provided information to customers

● Filing paperwork, scheduling appointments, ordering supplies, and maintaining calendars Bed Bath & Beyond- Miami, Fl

1998- 2017

Customer Service Trainer- customers questions and complaints and troubleshooting issues. Inventory Control- Protecting the integrity of inventory to prevent shrink Receiving Clerk- Process incoming and outgoing freight, claims and billing Education

Slim Spa- Miami, Fl

Body Contouring Certificate

C E Institute- Miami, Fl

MLD Certificate

Aveda Institute- Davie, Fl

Esthetician Full Specialist training – Skincare, Makeup and Nail Tech & Body Wrapping Brown Mackie College- Miami, Fl

Associate of Science

Communication

Confident, articulate, and professional speaking abilities (and experience) Skilled at evaluating options and generating solutions Experience in successful management of diverse groups of people Team leader and Team player

Technical Skills

● EHR Softwares

Tebra & AdvancedMD

● Google Suite

● Microsoft Office Suites

● Quickbooks

● Operating Systems:

Windows & MacOS

Contact this candidate