Customer Service Agent
Resume:
Willie L. Ivey
Remote Customer Service Agent / Sales
Texas 77449
******.****@*****.***
I am pursuing a position where I can take advantage of my education, life experiences, and professional skills by providing exceptional personal services to all. I am able to work remotely I am authorized to work in the US for any employer.
Skills & Abilities
15 years plus of Customer service and service-related care.
Excellent written and verbal communications skills, with an eye for detail, and
the ability to discern the cognitive psychological attributes of others through behavioral traits and analysis thus working well with others as a team or independently.
Volunteer Private Counseling
June 2024- Sept 2024
As a private counselor I used my skills to help individuals deal and address their health and psychological, including mental processes, such as thoughts, feelings, and motives for selected behaviors.
Customer Service Representative II (PRAYMID SOLUTIONS),
Jan 2024-May 2024
As a remote Customer Service Representative for Centene Corporations. In this position I was charged with providing assistance with Medicaid claims and processing of personal information for both providers and members for Medicaid services.
Customer Service Representative (SITEL, ADT SOLAR, SUN PRO, Intuit TurboTax, Avantive Solutions)
April 2020 to March 2023
As a remote customer service specialist, I have served several companies as a remote service agent. Servicing Specialist, calls, inbound, outbound, Medical, Healthcare, and Pharma. These companies included Avalon Health, Humana Health, Intuit tax services, and other contracted agencies. Also, as a remote agent, I served as a customer service sales agent for Sunpro which also required that I use some sales skills to promote and schedule sales appointments an example of my duties include being a remote customer service agent where I assisted retirees and insurers with their Medicare and health care insurance plans to fit their retirement and individual needs.
Also provided service for Turbo Tax Intuit for two seasons. Assisted customers with their tax returns and provided detailed directions for troubleshooting different tax situations.
Medical Issues time off.
November 2012 to October 2020
During this time, I was diagnosed with stage 4 kidney disease. I was immediately hospitalized due to High blood pressure. I was then in and out of surgery for the next few months preparing for dialysis. I was then introduced to dialysis and continued until now. As I got better and developed a schedule, I decided I needed to get busy living or get busy dying and went to school and decided to get to work.
Insurance Sales Coordinator
Imperial Ins.
March 2008 to December 2012
Assisted insurers with their applications for health and life insurance plans to fit their family and individual needs. Performed detailed reviews of medical and other information pertinently required in order to qualify applicants for individual and family policies.
Serviced accounts that have been approved and completed by providing information to help customers maintain their insurance.
Education
Masters of Physiology in Psychology in Applied Behavioral Analysis
Kaplan University-Davenport Campus - Iowa City, IA
March 2013 to March 2015
Master of Psychology in Applied Behavioral Analysis
Kaplan University
Jan 2012 to March 2015
Certificate of Pastoral Counseling,
Liberty University Lynchburg Virgina
Jan 2020- May 2020
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