It Support Customer Service
Resume:
Hadassah Ruth Sweet
Hadassah Sweet
I'm currently pursuing a career in IT support while studying Information Technology. With a background in higher education, I've built strong skills in technical communication, user support, and problem-solving. I thrive in people-focused roles where taking clear, practical steps is essential. Whether supporting students with digital tools or mentoring youth, I bring a user-first mindset, solid troubleshooting instincts, and a calm, empathetic approach to every challenge and situation. The core of my work has always remained the same: helping people. I’m excited to bring my passion for service, my dedication to excellence, and my people-first mindset to a new industry where I can continue to make a positive impact—this time, one customer at a time. 567-***-****
********.*****@*****.***
Mansfield, Ohio, USA
Hadassah
Sweet
Motivated professional with Tier 1 call center support experience and hands-on IT skills gained through side projects and workplace problem- solving. Strong communicator known for resolving issues under pressure and guiding users through issues with empathy, kindness, and patience. Relevant Experience
Profile
Guided students to success, enhancing engagement and boosting academic performance.
Developed intervention plans with faculty, improving student retention.
Advised new and current nursing students.
Developed personalized academic plans for students based on their individual goals.
Student Success Advisor / Academic Advisor
********.*****@*****.***
Mansfield, Ohio, USA
Hadassah
Sweet
Hadassah Sweet
Utilize CRM for student database management daily. Maintain knowledge of all academic programs.
Evaluate unofficial transcripts for course transfers. Foster student relationships and ensure program suitability. Admissions Representative
IT and Technology
Tier 1 Tech Support at a call center for mobile phones Assist with IT duties at Hondros CON as needed.
Go through IT. training with students, introducing them to how to set up their computer, install updates, download software, etc User of, Salesforce, PowerBI, Canvas, Canva, Windows, macOS, Microsoft 365, Google Workspace,
South College, Academic Advisor
Mercy College of Ohio, Academic Advisor
Hondros College of Nursing, Admissions Representative Indiana Wesleyan University, Admissions Representative MBA, Mt Vernon Nazarene University, 2013
Master’s in Education, Student Affairs in Higher Education, in progres Work Experience and Education
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