Customer Service Access Control

CUSTOMER SERVICE EXPERT

DAJAH SULLIVAN

Managed access control with Genetec and Ccure by verifying credentials and ensuring that unauthorized individuals did not enter restricted areas. Conducted routine security checks of buildings, facilities and IDF temperatures to ensure they remained safe and secure

Assited in emergency evacuations, coordinating with GSOC to manage crowds and ensure safe orderly exit as well as return.

Provided excellent customer service by greeting guest and FTE’s, answering questions, and offering assistance if needed.

WORK EXPERIENCE

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Allied Universal Security September 2024 - Current process daily customer orders from various online platforms. ensuring accurate picking, packing and shipment to meet deadlines.

Perform regular inventory checks to ensure accuracy. inspect products for quality before packing and shipping. Maintain clean and organized workspace to improve workflow and decrease errors. Amazon

Fullfilment Specislist August2023- March2024

Greet and seat guest in a friendly productive manner, ensuring a positive first impression. Answer phone calls and assist with reservations, offering information about prices and events. Address guest concerns or complaints with professional attitude. Create moments that matter.

Top Golf

Bay Host June2022- July2023

Phone: 656-***-**** Address: 463 newcomb street SE 20032 Email: *************@*****.***

CONTACT

SKILLS

GPA: 3.5

JROTC

High School Diploma

Anacostia SHS 2009- 2013

CERTIFICATIONS / LICENSE

Security License - Active

ACADEMIC HISTORY

Data Analysis

Customer Service

Time Management

Problem Solving

knowledge of telecommunication protocols

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