Customer Service Data Entry
Resume:
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Megan Rodriguez
Schertz, TX 78154
***********@*****.***
Supplier Summary
• Megan is an accomplished professional with 2+ years of experience working in high volume call center environment
• Has good knowledge and working proficiency over the Database softwares like Excel, Salesforce CRM and Internal database systems for claims, billing and data entry purposes as per the HIPAA regulations.
• Experienced in handling an average of 90-100 calls per day to answer the escalated/complex inquiries from members and provide information regarding claims, eligibility, benefits regarding orders, service and product information.
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Skills
- Computer skills - Organizational skills - Financial analysis
- Microsoft outlook - Time management - Troubleshooting
- Phone etiquette - Account management -Internet service
- Call coding - Communication skills - Set streaming devices
- Microsoft excel - Customer experience - Ip address usage
- Data entry/ Bases - Salesforce
- Customer support - Cashiering
- Produce - Customer Service
ACW (After Call Work)
• AHT (Average Handle Time) and quality monitoring of the inbound calls
• Well versed in identifying customer needs and able to offer a solution quickly.
• Skilled in using the company’s database software for research and data entry purposes.
• Demonstrated ability to log all notes and follow up information accurately.
• Capable to work as a team member and independently.
• Comfortable in quickly adapting to change or being assigned other duties.
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Experience
HEB / Cashier/ Customer Service booth
May 2020 - June 2021, O'connor Rd, San Antonio, TX 78247
As a cashier I would accept customer payments and give the correct change, Also bag the groceries for the customer. Worked my way to the customer service booth and would assist customers with paying bills and returns. Any questions about the store or items inside of the store for purchase.
Alorica / Customer Service representative ( Remote )
August 2021 - November 2023, Universal City Blvd, Universal City, TX 78148
As a Customer Service representative I would answer around 100-120 calls a day. Would assist the customer with any high billing question or any questions about the bills in general, after they verified themselves. It was my responsibility to insert a ticket for most of the calls. Whether it was for services being shut off or a customer wanting a street light on a street. I would also take gas emergency calls and submit work orders when needed.
EZ Cash Tax / Tax preparer ( Family Owned )
August 2019 - November 2024, Ruiz st, San Antonio, TX, 78207
My job here is to greet clients in a professional, friendly and inviting manner, help account and enter client demographics. Match and schedule clients with the best-suited tax professional for their needs. Also Identify and communicate products or services to help client needs. Manage client wait time expectations; to include drop off and walk in process explanations.
Incoming calls
Check status of client refunds assuring confidentiality and privacy criterias are me handling client exits by verifying current and future needs have been met. Understand and follow all office procedures and systems, including opening, closing, cash drawer reconciliation and paperwork filing.
Hulu and Disney Customer service representative
( Teksystems ) Feb 6, 2025 - May 27, 2025
As a customer service representative for both Hulu and Disney I would receive calls and chats from both of the companys. The resources were salesforce and baymax.
My job was to help customers log in or out and manage their Hulu or Disney account step by step. If a customer had a streaming issue I would assist with troubleshooting their internet service provider ( Ip address ). I would help them find their Ip. If they were not home I would do a not home override / WISP. Or other issues like unblock problems off mobile phones or iPads so they can stream again. Would help with most error codes. Would assist activating Tv links and sending emails to reset pws to get in their app. Would help all accounts regarding Hulu and Disney with canceling, refunding, giving credit and always having outstanding personal surveys. WIthing that time I’ve learned a bunch of troubleshooting and internet access.
The assignment ended now the whole class is in the process of job searching.
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Education
East Central High School / Degree
AUGUST 2017 - MAY 2021, 7173 FM 1628, San Antonio, TX 78263
Since freshman year I have taken almost all AP classes and tried my best to stay engaged with extra curricular activities. I was also an athlete which has always kept me on my best feet with everything including education.
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