Customer Service Pharmacy Technician

Mouj Waleed

Phoenix, AZ *******@*****.*** 480-***-****

Professional Summary

I'm a dedicated and versatile professional with a broad range of experiences. As a licensed security guard, certified dental assistant, front desk associate, customer service representative, pharmacy technician trainee, and caregiver, I've developed strong problem-solving skills, adaptability, and a deep sense of responsibility. Being bilingual in English and Arabic allows me to communicate effectively in diverse environments. My ultimate goal is to bring my strong dedication, motivation, and responsibility to any professional setting.

Work Experience

Customer Service Representative

Walgreens Pharmacy, Phoenix, AZ (Jan 2025 - Present (Temp, 3 months))

- Answered customer calls and assisted with inquiries.

- Helped customers find products and resolve issues.

- Managed cashier duties and organized store inventory.

- Enhanced organizational and customer service skills. Pharmacy Technician Trainee (Temp Training)

AllianceRx Walgreens Pharmacy (Training Position)

- Trained in data entry for prescription processing.

- Learned accuracy in patient records and medication details.

- Gained hands-on experience in pharmacy operations. Security Guard

GardaWorld, Amazon Flex, Back Office Monitoring for Amazon Prime Employees (Nov 2024 - Jan 2025)

- Ensured security and safety at assigned locations.

- Monitored surveillance systems and responded to incidents.

- Maintained detailed security reports.

Security Guard

QXL Security, Phoenix, AZ (Dec 2023 - Jan 2024 (Temp))

- Patrolled premises and responded to security alerts.

- Maintained accurate documentation of incidents.

Customer Service & Scanning Associate

Doculynx DELLA INFOTECH INC, Phoenix, AZ (Mar 2023 - Mar 2024)

- Operated scanning equipment for document digitization.

- Prepared documents by removing staples, paper clips, and categorizing.

- Monitored scanning process and troubleshot issues.

- Provided customer support for document processing inquiries. Caregiver

Urgent Home Care (May 2021 - Present)

- CPR/Basic First Aid Certified.

- Trained in Supervisory and Directed Care for disability patients.

- Provided care for individuals with paralysis and other limitations. Caregiver/Personal Assistant

Grand Canyon HomeCare (Nov 2020 - Apr 2021)

- Worked independently and in teams.

- Maintained a positive attitude while assisting clients.

- Developed effective communication skills.

Dental Assistant Externship

Cute Smiles 4 Kids (Aug 2020 - Feb 2021)

- Completed 170-hour externship with a GPA of 3.70.

- Prepared and sterilized dental equipment.

- Assisted with x-ray film processing and lab work.

- Trained and mentored new dental assistant trainees. Caregiver & Front Desk Associate

Premium Health Care (Jan 2016 - Nov 2020)

- Trained in paralysis disability care.

- Managed front desk operations and customer inquiries.

- Assisted clients in selecting caregivers and resolving issues. Waitress & Hostess

Inchin's Bamboo Garden (Mar 2018 - Apr 2020)

- Worked as a waitress, hostess, and assisted in scheduling.

- Gained customer service and hospitality experience. Pharmacy Technician Trainee (Volunteer)

Saint Joseph Pharmacy (May 2019 - Oct 2019)

- Scheduled patient appointments for prescription pickups.

- Filed and verified prescriptions and insurance details.

- Managed front office documentation and customer service. Education & Certifications

- Pre-Pharmacy / Associate in Science, Biological Science - Paradise Valley Community College & Scottsd

- Prerequisites for Pharmacy School

- Dental Assistant Certification - UEI College, Jan 2021 (GPA: 4.00)

- Pharmacy Technician Trainee Certification - 2024

- CPR Certification - 2021

- High School Diploma - International Commerce High School, Phoenix, AZ (GPA: 3.17, Graduated Oct 20 Skills

- Customer Service & Call Handling

- Pharmacy & Prescription Processing

- Data Entry & Documentation

- Security & Surveillance

- Problem-Solving & Organizational Skills

- Computer Skills (Microsoft Word, Excel, PowerPoint, Internet)

- Dentrix & Dental Office Experience

- Fast Keyboard Typing

- Bilingual: English & Arabic

- Caregiving & Front Desk Operations

- Restaurant & Hospitality Experience

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