Human Resources Customer Service

Feyisa Elmo Deridera

*** ********* **. *.

Maplewood, MN 55119

651-***-**** *******@*****.***

Objective

Motivated and experienced professional seeking a Customer Service Representative position. I bring a strong background in transportation, healthcare, and foster care services, with proven skills in communication, coordination, and customer support. Dedicated to delivering excellent service and contributing to a positive, team-oriented environment.

Professional Experience

Elmo Transportation – Maplewood, MN

Transportation Manager & Driver Operations Coordinator

Managed daily transportation operations

Scheduled and coordinated driver routes efficiently

Ensured client satisfaction and compliance with safety standards

Handled internal and external communication with staff and clients

Private Healthcare Facilities – Saint Paul, MN

Nursing Assistant

Delivered compassionate care and assistance to patients

Maintained accurate medical records and documentation

Supported medical staff with daily care routines

Prioritized patient dignity, safety, and emotional well-being

Foster Home Care Services – Maplewood, MN

Program Coordinator / Office Administrator

Coordinated doctor appointments, therapy visits, and resident activities

Managed billing, documentation, and office operations

Acted as liaison between caregivers, doctors, and families

Maintained organized records and ensured efficient workflow

Education

Bachelor’s Degree in Human Resources (In Progress)

Currently studying at American InterContinental University

Previously completed coursework at Saint Paul College (formerly St. Paul Technical College)

Associate Degree in Human Resources

Saint Paul College, Saint Paul, MN

Skills

Customer Service & Support

Verbal & Written Communication

Scheduling & Coordination

Office Administration & Billing

Problem Solving & Conflict Resolution

Microsoft Office & Data Entry

Time Management & Multitasking

Teamwork & Collaboration

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