It Support Specialist

PRIDE TEKE TEBID ANYAH

Dallas, TX ***** 443-***-**** ****************@*****.***

U.S. Army Unit Supply Specialist with 2 years of experience in logisƟcs, including supply inspecƟon, storage, and equipment issuance. Combat training in 2023 and field acƟviƟes at Fort Gregg-Adams. Strengths in aƩenƟon to detail, process improvement, and mulƟtasking. Background in MarkeƟng, AccounƟng, and some college in Banking and Finance. Solid understanding of IT principles, computer systems, and basic networking. Excellent troubleshooƟng and problem-solving skills. Seeking an IT support specialist role to leverage and develop technical abiliƟes.

Concessions Worker, 07/2024 - Current

Aramark – Dallas, TX

• Consistently provided friendly service to promote better customer engagement.

• Enhanced customer satisfaction by providing efficient and friendly service at concession stands.

• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

• Maintained a clean, organized workspace according to operational standards.

• Collaborated with team members to ensure smooth operations during high-traffic events

• Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.

Unit Supply Specialist (Logistician), 04/2023 - Current United States Army – Grand Prairie, TX

• Inventory Counts

• Resolved discrepancies between physical inventories versus system generated reports

• Monitored trends with potential to affect supply accountability to identify and rectify performance factors

• Conducted periodic cycle counts to maintain accurate Inventory records

• Organized storage areas to ensure efficient use of space and easy access to items when required

• Responded to requests from field personnel regarding repairs or replacement parts for weapons systems

• Packed boxes and stock using organizational guidelines Warehouse Worker, 10/2023 - 12/2023

Target Logistics – Upper Marlboro, MD

• Loaded, unloaded, and moved material to and from storage and production areas. WORK HISTORY

• Consistently lifted materials weighing as much as Number pounds.

• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

• Reduced order processing times with streamlined picking, packing, and shipping procedures. IT Support Specialist, 08/2022 - 05/2023

Capterra – Hyattsville, MD

• Used ticketing systems to manage and process support actions and requests.

• Configured hardware, devices, and software to set up workstations for employees.

• Maintained office PCs, networks and mobile devices.

• Configured and tested new software and hardware.

• Set up PCs, projectors, and microphones for use in video conferencing rooms.

• Maintained servers and systems to keep networks fully operational during peak periods. Bachelor Of Arts: Information And Communication Technology 11/2022-05/2023 Prince George's Community College - Upper Marlboro, MD High School Diploma: 09/2021

St Therese International Comprehensive High School - Riverdale Park, MD Associate of Science; Accounting

2025- 2027. Dallas College

Some College (No Degree)

MedCerts - Dearborn, MI

SKILLS

Hardware

TroubleshooƟng

Networking; DNS, TCP/DNS/DHCP

Cash Handling Proficiency

Basic Math

Supply Management

Payment Processing

Data Backup & Recovery

EDUCATION

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