Client Services Customer Service

Michael A. Garcia

703-***-**** **********@*****.***

***** ****** ***** *****, ********, VA

https://www.linkedin.com/feed/?trk=guest_homepage- basic_google-one-tap-submit

Professional Summary

Motivated and detail-oriented Cybersecurity student with hands-on experience in IT, construction, and client services. Proven ability to manage technical installations, communicate effectively with clients and team members, and adapt quickly to diverse roles. I am passionate about expanding technical knowledge and contributing to a high- performance team in a dynamic environment.

Education

George Mason University — Bachelor of Science in Cybersecurity Fairfax, VA 2024 – Present

Northern Virginia Community College (NOVA) — Associate of Science in Cybersecurity Annandale, VA 2020 – 2024

Skills

• Cybersecurity Fundamentals & Risk Assessment

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Fluent in Spanish (Bilingual Professional)

• Hardware Installation & Troubleshooting

• Hot Aisle Containment Systems

• Excellent Multitasking & Team Collaboration

• Client Relations & Customer Service

• Technical Documentation

Professional Experience

Amazon Web Services (AWS) — Data Center Technician & HAC Technician April 2020 – Present Manassas, VA

• Installed 300+ security hardware systems on AWS cloud server racks.

• Calibrated and tested thermal detection devices to enhance security compliance.

• Collaborated with cross-functional teams across multiple data centers to support hardware installations.

• Maintained and updated service tickets related to security hardware and system troubleshooting.

• Executed large-scale HVAC and cooling solutions to optimize hot aisle containment and ensure server uptime.

• Assisted in server maintenance and replacement of critical components in a fast paced environment.

Solution Realty Group — Licensed Realtor September 2020 – Present Manassas, VA • Conducted market analysis, property appraisals, and client consultations.

• Negotiated contracts and coordinated transactions from initial engagement to closing.

• Generated leads through networking and strategic marketing campaigns.

• Maintained client relationships through effective communication and service delivery. Atlas Moran Construction — Carpenter Apprentice June 2019 – April 2022 Arlington, VA

• Assisted lead carpenters with installations including cabinetry, doors, windows, and baseboards.

• Inspected and replaced damaged structural components to meet safety and design specifications.

• Participated in electrical fixture installations such as ceiling fans and bathroom appliances.

• Engaged directly with clients to assess and resolve remodeling needs. Herndon Dental Center — Front Desk Coordinator June 2016 – August 2018 Herndon, VA

• Managed a multi-line phone system while scheduling and confirming appointments.

• Processed dental payments and coordinated insurance verifications.

• Supported new patient intake including demographic and financial documentation.

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