Customer Service Tech Support

BREANA HAFFORD

**** ********* ******

Cincinnati, Ohio 45207

H: 614-***-**** **********@*****.***

Accomplished energetic and dedicated worker with over 20+ years of customer service experience and almost 3 years Software tech support experience merchant facing only. I have lead and management experience In large areas or arenas and included issales and marketing, troubleshooting, Critical Thinking, Customer and Personal Service, Collections, accounting systems, billing, business loans, business management, customer service, direct selling, financial processing, sales, team Lead, Call center operations, inventory Accuracy, maintenance, supervisor

Employment History

FIS/ WORLDPAY

8500 Governors Hill Drive Cincinnati, OH 45249

●Position: Software Tech Support

Current employment

Length of Service

2 year(s), 8 month(s), 4 day(s)

●Job: IP Software tech support: Customer service support,terminal tech support for card readers, merchant assist in account changes, set ups / fedex pickups and deliveries, processing issues, transaction lookups, authorizations, adding tips, refunds, voids, reversals, adjustments and verifications. Assisting with billing, disputes and settlement questions, virtual terminal log in and set up questions and walk-throughs. Assist in closure requests and or questions, troubleshooting equipment malfunction issues and errors and exchanges/and or sales requests.

Community Choice Financial Inc November 2019 - May 2021 1 year 6 months Dublin, Ohio

●Job : collector and cashier

Advised debtors on payment options and set up payment plans. Notified customers of delinquent accounts with an attempt to collect outstanding balances . Recorded and updated customer personal accounts . Located and monitored overdue accounts using billing system to begin collection process. Conveyed current account information and obtained payments. Negotiated rates with customers and entered payments into an accounting system. Met demands by performing a high volume of daily calls about 100 plus calls inbound and outbound . Maintained and monitored coin and currency levels in bank vault and verified sums received from branches, banks, customers and tellers. Received customer and banking center deposits from armored carriers and balanced deposits to accompany manifest.

The Levy

May 2017 - September 2019 2 years 4 months Columbus, Ohio

Job : stand lead

●Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Maintenance inventory accuracy by counting stock-on-hand and reconciling discrepancies. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Nationwide arena and Columbus clippers/ Levy September 2013 - May 2017 3 years 8 months Columbus, Ohio

Stand Lead

●Maintained exceptional standards of customer service during high-volume, fast-paced operations. Correctly received orders, processed payments and responded appropriately to guest concerns. Quickly and efficiently processed payments a’. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer standards. Received orders and fulfilled orders quickly and efficiently., Carefully maintained proper sanitation, health and safety standards in work areas following practices and company rules. Monitored supply inventory and replenished at end of each day to prepare for next day

Under NP Organization- Mid Ohio Jets and St.Paul Players

Skills: Accounting systems, billing, business loans, business management, collections, customer service, Direct selling, Financial processing, sales, Team Lead, Call center operations, inventory Accuracy, maintenance, supervisor, Customer service support, merchant assist,, adding tips, refunds, voids, reversals, adjustments and verifications, billing, disputes and settlement queauthorizationsstions, log in and set up questions, closure requests and troubleshooting equipment malfunction issues.

HIGH SCHOOL DIPLOMA (PCS) college prep courses

Aiken High School Cincinnati, OH

Graduated in 1994

Some College @

Business Management

Columbus State Community College Columbus, OH

Business management

South University

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