Customer Service Representative
Resume:
Ke'Aunte' Smith
Dallas, TX *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Scheduling Specialist
Baylor Scott & White Health-Dallas, TX
February 2025 to Present
Claims Associate
State Farm-Richardson, TX
February 2024 to November 2024
Personal Injury Protection
Medical Bills
Customer Service Representative
Accredo Specialty Pharmacy-Dallas, TX
August 2022 to June 2023
Getting / Sending specialty medicine to patients
Customer Service Representative II
JPMorgan Chase-Plano, TX
June 2020 to July 2022
• Mortgage Loans
• Helping with account information, payments, Escrow Customer Service Team Lead
Anthem Blue Cross & Blue Shield-Indianapolis, IN
August 2017 to May 2020
Customer Service for Insurance Members
Getting claims corrected
Helping with understanding of insurance benefits
Incoming call center
Maintain daily productivity and adherence guidelines Collections Representative II
Capital One Auto Finance-Tulsa, OK
January 2015 to July 2017
Collections/Repossession
Setting up monthly payments to get members caught up on loans
Monthly goals to achieve
No cold calls
Set call list each month
Incentives and bonus opportunities
Keeping members in their cars
PreK - 5th grade Instructor
Precious Little Angels-Muskogee, OK
June 2015 to July 2016
Daycare Center worker for PreK-5th grade
Education
Diploma
Lawrence Central High School - Indianapolis, IN
August 2006 to May 2010
Skills
• Medical terminology (3 years)
• Customer Service
• Microsoft Windows Server (10+ years)
• Documentation review (4 years)
• Financial services (5 years)
• Customer Support (8 years)
• Sales (5 years)
• Operating Systems
• Customer Care (10+ years)
• Clerical Experience (8 years)
• Help Desk (3 years)
• Collections (5 years)
• Payroll (1 year)
• Call Center (9 years)
• Network Support
• Money Handling
• Medical billing (2 years)
• Banking (3 years)
• CSR
• Technical Support (4 years)
• IT Support (3 years)
• Data entry (10+ years)
• Microsoft SharePoint
• Escrow
• Microsoft Windows (10+ years)
• Asset Management (2 years)
Additional Information
1. 14 & Chestnut Center - after school program worker during college from 2010-2014
Contact this candidate