Customer Service Call Center

WHITNEY COLLINGS-

CROSBY

HIGH POINT, NC ***** 336-***-****

*****************@*****.***

PROFESSIONAL

SUMMARY

Professional educator with a distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Certified management professional with strong customer service and support skills. Dedicated to fantastic customer service and equipment maintenance.

SKILLS • Friendly, positive attitude

• Problem-solving

• Remote support

• Software knowledge

• Follow-up techniques

• Data entry

WORK HISTORY CALL CENTER CUSTOMER SERVICE 03/2023 to CURRENT REPRESENTATIVE

Insight Global Remote

Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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TECHNICAL SUPPORT CALL CENTER 09/2018 to 03/2023

REPRESENTATIVE

Teleperformance USA Remote

Enhanced customer satisfaction by resolving complex technical issues promptly and effectively for over five yesrs.

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Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.

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Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.

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Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers''

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W C

needs.

CALL CENTER SALES REPRESENTATIVE 05/2012 to 09/2018 Nationals Wholesale Lexington NC

Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

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Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.

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Developed long-term relationships with customers by providing exceptional service and tailored solutions.

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Enhanced team productivity by collaborating on strategies to improve call center performance metrics.

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EDUCATION Certificate Business Administration

Martinsburg College

Associate Business Administration 05/2025

GTCC

Currently

Associate of Arts Cosmetology 06/2010

Davidson County Community College, Thomasville, NC cosmetology license

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