Security Officer Customer Service
Resume:
Richard English
Leander, TX *****
******@***.***
Work Experience
Security Officer
FirstService Residential-Lakeway, TX
November 2019 to Present
Security Officer [Specialist]
Security Industry Specialists, Inc
May 2014 to October 2019
Patrol client property on foot and in patrol vehicle Escort employees and contractors as needed
Patrol Officer
Whelen Security
October 2013 to July 2015
patrol client property as well as check post officers Cover posts as needed, assist with writing reports as needed Sgt. Training officer
Eagle Systems Inc
June 2010 to October 2013
Patrolling Hospital premises and enforcing policies. Providing access to employees, providing information to visitors and patients. Respond to Codes for assistance when needed. Train officers in policies for post and evaluate officers on performance and compliance with Company policies Security Officer
Yale Enforcement Services-Austin, TX
June 2010 to July 2010
Patrolling premises of clients
Security officer
Andrews international Security-Round Rock, TX
November 2009 to May 2010
Patrolling premises and enforcing policies. Providing access to employees, monitoring alarms. Providing information to customers.
Security Officer level1
Seton Family of Hospitals-Austin, TX
2007 to 2009
Patrolling Hospital premises and enforcing policies. Providing access to employees, monitoring alarms and camera systems. Providing information to customers and patients. Security officer
Securitas Security-Austin, TX
2005 to 2007
Patrol interior and exterior of clients property. Maintain visitor and employee logs. Sr. Operations Supervisor/ Sr. Dispatcher
Veolia Transportation-Austin, TX
1990 to 2007
Training of bus operators, dispatching of buses, drive bus routes and perform minor repairs on the buses. Monitor bus routes for on time performance, inspect drivers appearance for company standards as well as contractor compliance
Engineman (Marine diesel mechanic)
United States Navy
1979 to 1981
Fix and repair engines as well as any hydraulic equipment as needed Honorable Discharge (General)
Education
High school or equivalent
Skills
• Customer Service
• Security
Military Service
Branch: United States Navy
Rank: E-2
Additional Information
Completed FEMA course: IS-00200.b - ICS for Single Resources and Single Action Incident. Completed FEMA Course:IS-00100.HCb- Introduction to the Incident Command System for Healthcare/ Hospitals
Completed FEMA course IS-00700.a National Incident Management Systems (NIMS) Completed FEMA course IS-00907 Active shooter: What can you do. Completed: Use of Force (8hours)
Completed: Handcuffing (4 hours)
Completed: Non-Violent Crisis Intervention & Defense Tactics (8 hours) CPR, AED, and First Aid certified
* Received certificates of training in:
* High Rise and Commercial Building Security,
* Traffic Control and Parking Lot Security,
* Fundamentals of Access Control
* Access Control Equipment,
* Bomb Threats,
* Crowd Control,
* Customer Service Essentials,
* Dealing with Difficult Customers,
* Emergency Response,
* Fire Safety,
* Harassment & Discrimination,
* Law and Order.
* Completed training in The International Association for Healthcare Security and Safety. (IAHSS) Basic and Advanced.
* Completed the basic course for Satori Alternatives to Managing Aggression. (SAMA)
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