Data Entry Process Improvement

Fort Worth TX 682-***-**** ******************@*****.***

LATOYA ROBINSON

Dynamic professional with extensive experience in leadership, project management, and client relations. Skilled in strategic planning, process improvement, and delivering high-quality outcomes in fast-paced environments.

PROFESSIONAL

SUMMARY

SKILLS ● Strategic Planning

● Process Improvement

● Contract coordination

● Team collaboration

VITA SITE COORDINATOR 01/2024 to Current

United Way Tarrant

BENEFIT COUNSELOR 05/2022 to 03/2023

AIDS Healthcare Foundation, Fort Worth, TX

SERVICE COORDINATOR 1 05/2021 to 05/2022

Cooks Children Medical Center, Fort Worth, TX

HEALTH CONCIERGE 01/2020 to 05/2021

Aetna, Arlington, TX

WORK HISTORY

Recruited, trained, and supervised a diverse team of 15+, ensuring they understood IRS tax preparation protocols and client service standards.

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Oversaw daily operations of the tax preparation site, including scheduling appointments, managing workflows, and ensuring a seamless client experience.

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Assisted clients with complex tax-related inquiries, resolved disputes, and ensured high-quality service delivery to improve client satisfaction.

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Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.

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Acted as a trusted advocate for underserved populations, including individuals living with HIV, connecting them with affordable care and resources to improve health outcomes.

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Conducted educational sessions on HIV treatment, prevention, and the importance of medication adherence, empowering patients to take control of their health.

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Guided patients through the process of verifying eligibility for health plans, including Medicaid, Medicare, and Ryan White HIV/AIDS Program services.

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Collaborated with insurance providers to confirm patient coverage and pre-authorizations, ensuring compliance with billing protocols and preventing claim denials.

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● Streamlined patient experiences, ensuring clear communication and satisfaction. Provided personalized assistance to clients by addressing healthcare and insurance-related inquiries, resolving complex issues, and ensuring a seamless customer experience.

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ENROLLMENT AND ELIGIBILITY SPECIALIST 01/2012 to 08/2018 JPS Health Network, Fort Worth, TX

SERVICE ASSOCIATE 2 / CREDENTIALING SPECIALIST 12/2009 to 01/2012 JPS Health Network, Fort Worth, TX

Educated clients on insurance benefits, coverage options, and medical billing processes, helping them make informed decisions regarding their care plans.

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Led initiatives to optimize patient eligibility processes, resulting in a 15% increase in enrollment accuracy.

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Facilitated enrollment for patients living with HIV, ensuring access to comprehensive care and resources through programs such as the Ryan White HIV/AIDS Program.

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Volunteered for community outreach initiatives, providing education on HIV prevention, treatment options, and available healthcare resources.

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Partnered with community organizations and clinical teams to enhance service delivery and educate patients about their healthcare options.

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Acted as a trusted advocate for underserved populations, including individuals living with HIV, connecting them with affordable care and resources to improve health outcomes.

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Conducted educational sessions on HIV treatment, prevention, and the importance of medication adherence, empowering patients to take control of their health.

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Guided patients through the process of verifying eligibility for health plans, including Medicaid, Medicare, and Ryan White HIV/AIDS Program services.

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Southern New Hampshire University

Bachelor of Health and Human Services, Health and Human Services College America

Associate Degree of Applied Science AAS, Applied Science EDUCATION

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