Customer Service Quality Control
Resume:
Gabriel Alvarez Madriz
Dedicated and reliable with over 6 years of customer service, administration, and physical experience. Motivated to maintain customer satisfaction and contribute to company success. Known for being well organized and a strong team player.
Stockton, CA
*******************@*****.***
EXPERIENCE
Premier Finishing, Stockton,CA — Painter
JULY 2021 - CURRENT
●Paints interior walls, furnishings, and car parts.
●Trained to properly handle powder paints.
●Oversees training with new employees.
●Research required information using available resources.
●Place outgoing phone calls when business ventures warrant.
●On hands duty eight or more hours a day.
UPS Medical Warehouse, Tracy, CA — Warehouse Employee
NOVEMBER 2019 - JULY 2021
●Thoroughly trained in every aspect of the job; shipping, receiving, and inspection of goods.
●In charge of quality control, consistently checking every package.
●Trained in operating heavy machinery, such as forklift and pallet jacks.
●In receiving, organized multiple incoming packages at a time and processed accordingly.
●Training new team members, providing a foundation to become successful.
●Assisting in administrative tasks to support the flow of business.
Nation’s Hamburgers, Stockton, CA — Shift Lead
JANUARY 2017 - CURRENT
●Assists customers through: answering phones, providing support during stressful situations.
●Skilled in handling everyday operations from front end to back end service
●Assists the manager with cash handling and inventory.
●Takes charge of employee break times to run a smooth transition between the morning shift and evening shift.
SKILLS
Empathetic and patient with a positive attitude.
Excellent communication skills in writing, in person, and over the phone with strong computer and typing skills.
Proficient in troubleshooting and problem solving.
Properly trained to handle heavy machinery.
Works well with others and can be easily trained.
EDUCATION
High School of Richmond, Richmond, CA
JUNE 2002 - PRESENT
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