.Net Applications Data Collection

Ty Hittenberger, DevOps

Wichita, *****, United States, 316-***-****, **************@*****.***

SUMMARY Dynamic DevOps professional with over 5 years of experience in optimizing application performance and ensuring robust system functionality. Proven expertise in engineering VB.net applications, transforming SQL data, and developing efficient Linux Shell scripts. Achieved a 50% reduction in support calls while streamlining data collection processes. With a strong background in IT infrastructure management and automation, poised to significantly enhance operational efficiency and contribute to innovative solutions in a forward- thinking organization.

WORK EXPERIENCE

08/2018 – Present DevOps, Daland Corporation Wichita, USA Engineered and refined VB.net applications while administering comprehensive testing and user acceptance protocols. Transformed SQL data using SSIS and Visual Studio, formulating and enhancing SSRS stakeholder reports.

Developed and adjusted Linux Shell and BASH scripts to optimize data collection from Pizza Hut POS systems.

Monitored and resolved end-user issues related to purchases, payments, and settlement coding with efficiency.

Oversaw firewall management, VPN configurations, and Linux email server operations, ensuring robust multi-layer network infrastructure. 12/2015 – 07/2018 Applications System Analyst, Koch Business Solutions, LLC.

(KOCH Industries)

Wichita, KS

Deployed, enhanced, and documented the Celonis 'Accounting Data' Mining application.

Instituted and automated data uploads to SAP Ariba Cloud Spend Analysis for comprehensive dashboard reporting.

Engineered a real-time currency conversion table using Koch Supply and Trading’s Excel conversion plug-in.

Created APIs to automate the uploading of buyer and product data from SQL and Oracle databases to Infor Cloud Suite.

Migrated inter-company billing processes to a vendor SaaS cloud solution and Amazon AWS cloud environments.

Supported and enhanced in-house dot-net applications and off-the-shelf billing apps while training end-users effectively. Managed integration of SharePoint applications with non-profit accounting software efficiently.

Engineered ServiceNow WSDL to automate the procurement data upload to the SAP Ariba Platform.

Administered projects using the ServiceNow Change Management tool with precision.

Conducted BI projects involving the creation and modification of SQL, BI, and Crystal Reports.

12/2012 – 11/2015 Business System Analyst II, Flint Hills Resources, Inc. (KOCH Industries)

Wichita, KS

Authored and modified SQL ETL scripts and reports utilizing Microsoft SQL Server, including SSRS.

Managed refinery assets using IBM’s Maximo Asset Enterprise Software effectively.

Supported and oversaw refinery IT processes and data collection projects. Configured and maintained OSISoft PI Data Historian to ensure data integrity.

Facilitated the movement of plant data to and from ERP systems using the Informatica integration tool.

Created automated scheduling processes to manage large data sets efficiently within the refinery.

Achieved a 50% reduction in support calls while streamlining overnight operator hours required for data collection.

12/2009 – 11/2012 Customer Systems Supervisor, Southern Kansas Telephone Company

Clearwater, USA

Configured and supported POTS voice services, VOIP, and DSL internet solutions.

Assisted field technicians with troubleshooting utilizing Adtran, Metaswitch, and Cisco products.

Coordinated projects for field installations of residential and business customer services.

Created a trend dashboard to identify and analyze copper pair DSL line issues.

01/2007 – 11/2009 Field Technician, Southern Kansas Telephone Company Clearwater, KS Installed and maintained field communication services efficiently. Handled various cable spans including pole-to-pole, underground-to-site, and pole-to-site installations.

Configured services within equipment located at the ‘Central Office’ across multiple cities.

Delivered exceptional customer service in the field, ensuring customer satisfaction.

EDUCATION

1983 – 1989 California State at Long Beach

Bachelors Degree, Business Economics

Long Beach, USA

1991 – 1992 Computer Learning Center

Certificate, Information Systems

Anaheim, USA

2010 – 2012 Microsoft

Microsoft Certified Professional, Professional Certification Wichita, USA

SKILLS API Development SQL

Oracle VB.net

Crystal Reports SSRS

AWS Linux

ServiceNow SSIS

Visual Studio Data Analysis

Project Management Agile

SCRUM Customer Service

Team Leadership Training and Support

Business Analysis Communication

Organizational Skills Microsoft Office

Time Management Business Analysis Core

Competencies

Requirements Analysis Documentation

Stakeholder Engagement Problem-Solving

Scope Management

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