It Support Technical

SUMMARY

Freelance - IT Technician Jan **** - Present

Delivered technical support, troubleshooting, and issue resolution for hardware, software, peripherals, and network based devices ensuring minimal system downtime. Diagnosed and repaired hardware failures, successfully replacing critical components such as motherboards, PSUs, CPUs, RAM, and storage drives to restore system functionality. Installed, configured, and optimized Windows operating systems, drivers, and security software including deployment on offline systems.

Executed malware removal by conducting system scans, identifying and eliminating threats, and implementing security measures to improve overall system security. Aspiring Network Engineer with hands-on experience in IT support, PC repair, and troubleshooting. Skilled in diagnosing technical issues, assisting end-users, and maintaining systems in diverse IT environments. Currently pursuing CompTIA A+ and Network+ certifications to strengthen core IT knowledge and build a solid foundation in networking. Eager to grow within a help desk or IT support role that offers opportunities for potential advancement in networking.

ANTHONY PILGREEN

201 Winlong Ln, Washington NC ***************@*****.*** 252-***-**** IT TECHNICIAN

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

Technical Support & Troubleshooting

Windows OS Installation &

Configuration

Remote Desktop Support

PC and Laptop Hardware Diagnostics & Repair

End-User Support via Ticketing Systems and

Remote Tools

VoIP, Internet, and Network Connectivity

Troubleshooting

TEKSystems - IT Technician Apr 2025- Present

Provided tier 1 support for residential and business customers via phone and remote tools, diagnosing and resolving issues related to fiber, DSL, cable, and fixed wireless internet. Diagnosed and resolved internet connectivity issues; troubleshot routers, modems, ONTs, and signal issues across multiple platforms.

Accessed customer network devices remotely to retrieve or update Wi-Fi SSIDs, passwords, and security settings; optimized performance by adjusting channel frequencies to reduce interference. Connected new devices to their networks, guided them through router interface settings, and ensured proper authentication/security protocols.

Inspired and Inked - IT Deployment

Led a successful transition to a digital storefront, improving client access and engagement, enhancing efficiency and increasing revenue.

Designed and deployed IT infrastructure with custom built systems, monitors, peripherals, and drawing tablets to enhance digital workflow.

Provided end-to-end IT support including troubleshooting, maintenance, and software installation and updates to ensure seamless integration of art and design tools with upgraded hardware. ISC2 CC (Certified in Cybersecurity)

Google Cybersecurity Professional Certificate

University of Maryland Cybersecurity for Everyone

Google IT Support Fundamentals

Pursuing:

Comptia A+

Comptia Network+

Associates in Applied Science/IT Degree

Jan 2021 - Aug 2023

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