Service Representative Customer

Bob Petkus

Naperville, IL 630-***-**** *********@*****.*** linkedin.com/in/bobpetkus/

Customer Service Representative Sales Manager

Relationship Builder Team Player Diligent Goal Driven Curious Mindset Dependable

Reliable sales and customer service representative who has spent most of his career successfully building business relationships to help organizations achieve their financial goals and objectives. Disciplined to work independently but also excels at making positive contributions in team environments. Known as a person who eagerly asks questions to gain clarity and understanding of other’s expectations. Expertise in sales and building customer relationships has been acquired through working across several disciplines including social media, real estate, insurance, finance, and technology.

PROFESSIONAL EXPERIENCE

eBay Reseller Naperville, IL

June 2017- Present

·Earned status as Top Tier Reseller due to quantity of items sold, amount of revenue generated, and low quantity of returns.

·Achieves consistently high ratings from customers due to prompt and courteous response to inquiries and quick resolution of any problems or concerns regarding orders.

Dress for Success Naperville, IL

Wardrobe Consultant June 2017- Present

Built this start-up consulting business to assist men in creating positive first impressions by guiding them to make appropriate clothing choices in both professional and personal settings.

·Emphasizes the strengths of a man’s physique to determine fit, texture, and the appropriate brands, helping to reduce anxiety and distinguish him from 95% of the male population.

·Works collaboratively with clients to identify clothing items which flatter the body, create ease of movement, match facial color, and help a man look taller and trimmer.

Keller Williams Infinity Real Estate Naperville, IL

Real Estate Agent January 2016 - June 2017

Worked smarter and utilized outside the box thinking to market and generate new business. Asked thought provoking questions to gain a clear understanding of home buyers’ desires and expectations, resulting in finding the ideal house in most cases on the very first day of searching. Focused on high net worth individuals.

·Recognized as the first person in the history of the company to maximize commissions on their very first real estate sales transaction.

·Led all new brokers in revenue generated by a first year agent.

·Leveraged marketing and technology skills to sell houses significantly faster than other agents, often before the houses were listed on the MLS.

Safe Deposit Box Insurance Coverage Elgin, IL

Senior Sales Executive Co-Owner July 2012 - January 2016

Introduced to the marketplace an innovative safe deposit box insurance application resulting in the fastest growing

insurance product in the financial services sector. Built relationships with decision makers at several banking institutions including West Suburban Bank, Lisle Savings, First Eagle, Albany Bank, Happy State Bank, and American National Bank of Texas.

·Sold 600+ Bank/CU's as channel partners for new patented application in 3+ years.

·Co-developed web and database for marketing and web sales.

·Marketed newly patented application to create a new revenue stream and help differentiate our partner banks from competitor banks.

Blue Point Solutions Carlsbad, Ca

Regional Sales Development Manager January 2010 - July 2012

Sold customized Cloud based applications including Electronic Content Management (ECM), Remote

Deposit Capture (RDC), eSignature, mobile banking applications, remittance/lockbox, and disaster recovery. Key customers included Alliant Credit Union, Credit Union 1 (60-locations), Emery FCU, Electro CU, TCF, Mazuma CU, Siouxland FCU, CU of America, Altra CU, Michigan First CU, and Three Rivers CU.

·Grew territory from $3k to $1.7m in new name revenue in 12 months.

·Led Bluepoint in 11 new name partners. 50% of deals included commission accelerators.

·Closed the largest consulting deal in company history, resulting in a 40% profit margin.

·Utilized social networking, cold calls, and network connections to develop new name pipeline that generated $2.5mm in revenue, exceeding quota by $1.5mm.

ADDITIONAL RELEVANT EXPERIENCE

Fidelity National Information Services (FIS)

Senior Sales Executive / Business Process Outsourcing (BPO) Services

Aurum Technology (Acquired by FIS/Corporate spin-off from EDS)

Vice President, Business Development

Universal Financial (5 positions of increasing responsibility)

Senior Sales Executive Purchasing Agent Sales Representative Service Technician

EDUCATION

Bachelor of Arts (BA), Communications - DePaul University, Chicago, IL

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