Engineer Ii Field Service
Resume:
***********@*****.***
linkedin.com/in/*-gary-philllip
Greensboro, NC
Gary Phillips
CAREER PROFILE
EXPERIENCE
Ricoh-USA – Field Service Engineer II
Jan 2010 to Jan 2025
o Service area: North Carolina & Lower Virgina
o Work with clients across multiple industries (HealthCare, Banking, Hospitality, Government, Entertainment (Football Stadiums) and Manufacturing).
o Implemented (B2B) IT hardware equipment and software solutions in corporate offices and remote sites.(PCs, Printers, VoIP Systems, Firewalls, Routers, Switches & Servers).
o Manage & mentoring other engineers and technicians. o Collaborated with third-party vendors and customers to ensure the delivery of high-quality Ricoh services and solutions. o Manage several IT projects at the same time. (HP Servers & Switches, Migrations, VoIP Phone, IP Cameras, Firewalls, VPNs and WiFi APs). o Meet or exceed project deadlines and KPIs.
o Use Microsoft 365 productivity apps (Visio, Teams, Word, PowerPoint & Excel)
o Participate in national projects to create "Best Practices" for solutions across the country to reduce “Call Backs” and meet customer’s objectives. Ricoh-USA – Sale Engineer
Jan 2005 to 2010
o Sale area: Winston-Salem NC, High Point NC, Greensboro, NC and Southern Virginia and South Carolina.
o Customize (B2B) IT product solutions to align with specific client requirements, ensuring a seamless fit with their objectives. o Work with both internal & external clients & resources. o Mentored branch sales managers and sales staff on Ricoh IT solutions. o Represent company at networking groups, conferences and trade shows. o Communicate the customer’s solution with the sales team and installation team to ensure a sound installation.
o Provided On-site 30day proofs of concept (POC) solutions when ask by some customers.
o Created Bill-Of-Materials (BOMs) & Scopes-Of-Work (SOWs). SKILLS
Software
Windows 10 & 11 / Kaseya management / Intune / Acronis imaging software / ThreatLocker / Microsoft 365 productivity apps (Visio, Teams, Word, PowerPoint & Excel) / StorageCraft Backup & Disaster Recovery / Cisco Meraki Cloud management / Ruckus R1 Cloud management / Unifi Site Management / Microsoft Action Pack / Intangi-Iris for WiFi solutions / Windows Server 2016-2019 Hardware
Dell & HP PCs, Servers & Printers / Fluke / CAT6a cable management / Cisco Meraki APs, switches & firewalls / Ruckus Controllers, switches & Apps / Unifi Controllers, IP cameras, APs & switches / SonicWall Firewalls / AXIS security camera systems / Sonicwall firewalls / IoT devices / Commscope & Siemon copper & fiber cabling solutions.
EDUCATION
Davidson-Davie Community College, Lexington, NC
Microsoft MSCE / Sonicwall CSSA / Ruckus SE & Ruckus Certified AWARD
#1 Ricoh Sales Engineer in 2008, I received a Harley-Davidson Dyno Glide motorcycle.
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