Customer Service Sales Coordinator

Mars Penndragon

*******@*****.*** 928-***-**** Phoenix, AZ LinkedIn

WORK EXPERIENCE

Merlin Sales Coordinator Entertainments Mar. 2024 Tempe, – Present AZ

● Merlin Entertainments is a global leader in family entertainment, operating more than 130 attractions across 25 countries, including famous brands such as LEGOLAND and SEA LIFE.

● Coordinates scheduling and resource allocation to optimize engagement during events and activities.

● Acts as the first point of contact for inquiries, providing excellent customer service.

● Manages administrative tasks to ensure efficient operations and compliance.

● Collaborates with teachers and group leaders to ensure all logistical details are executed flawlessly.

● Tracks and analyzes sales data to identify trends and opportunities for improvement. Scribd Customer Joy Creator San Oct. Francisco, 2021 CA – Mar. - Remote 2023

● Scribd is a digital library and e-book, audiobook, and publication platform providing access to thousands of books, audiobooks, and magazines.

● Provided exceptional email support, resolving technical and billing issues.

● Collaborated with product and engineering teams for QA testing and feedback.

● Handled ticket management, bug reporting, and team coordination using Zendesk, Jira, Slack, and G Suite.

● Multitasked effectively in a fast-paced environment, ensuring accuracy and attention to detail.

● Analyzed customer feedback to identify trends and recommend service improvements. University Student Support of Phoenix Generalist Mar. 2019 – Tempe, Apr. 2021 AZ

● The University of Phoenix is a private university that offers diverse degree programs with a focus on higher education for working adults.

● Provided technical assistance to students using online platforms like Blackboard.

● Stayed updated on learning technologies to support student success.

● Documented interactions and resolutions, contributing to process improvements. EDUCATION

Western Bachelor of Governors Science in Cybersecurity University and Information Assurance Salt Aug. Lake City, 2023 UT – Jul. - Online 2027 CERTIFICATIONS, SKILLS & INTERESTS

● Certifications: CompTIA A+ ce Certification; CompTIA Network+ ce Certification

● Skills: Network Administration; Security Compliance; Risk Management; Network Security; Technical Support; Troubleshooting; Windows; macOS; Android; MS Office; Slack; Microsoft Teams; Jira; Salesforce; Customer Service; Cybersecurity; Zendesk; G Suite

● Interests: Cybersecurity; Traveling; Digital Forensics; My Dog, Frankie; Network Security; Crafting; Asset Management

Contact this candidate