It Support Help Desk

Location:

Posted:

May 31, 2025

TAYLOR

WEBER

Houston, TX *************@*****.***

Motivated and detail-oriented technician with strong experience in field operations and IT support. Seeking a warehouse

position to apply hands-on technical skills, problem-solving abilities, and strong work ethic.

EXPERIENCE

LAKE MANAGEMENT SERVICES

Field Technician Houston, TX

2020 – 2024

Installed and maintained electrical systems for aquatic equipment (pumps, fountains)

Conducted plumbing work for irrigation systems and water features

Performed water quality testing (pH, oxygen levels, chemical balance)

Ensured compliance with safety/environmental regulations

Supported installation and troubleshooting of aquatic equipment across various site

SLD PHARMACY

Help Desk Clerk Houston, TX

JUNE 2024 – PRESENT

Provided technical support for pharmacy management systems and hardware

Handled password resets, access permissions, and system troubleshooting

Logged and documented support tickets and resolution processes

Collaborated with IT team to address complex issues quickly and efficiently

EDUCATION

CYBERSECURITY BOOTCAMP

Cybersecurity Bootcamp Rice University 2023

Training in ethical hacking, network security, digital forensics, and vulnerability assessment

Tools used: Wireshark, Metasploit, Nmap, Splunk

Simulated real-world attack scenarios and developed security policy responses

Gained hands-on experience securing networks, cloud environments, and operating systems

SKILLS

Electrical & Plumbing Repair

Water Quality Monitoring

Technical Troubleshooting

Cybersecurity Tools & Protocols