Customer Service Microsoft Office

QUALIFICATIONS

Proficient in Microsoft Office

Strong Attention to Detail

Maintains Confidentiality

Excellent Communication Skills

Superb Organizational and Decision-Making Skills

Excellent time management

Handles Competing Assignments excellently

EXPERIENCE

INDUSTRIAL RELATIONS REPRESENTATIVE-DEPARTMENT OF INDUSTRIAL RELATIONS

October 2023-Present

Perform the initial review during the claim docketing process to evaluate the potential violations of the labor code.

Prepare and complete claims to assign to Deputy Labor Commissioner for Settlement Conferences.

Keeps track of the intake inbox to ensure prompt communication with both plaintiffs and defendants.

Staff Public Information Duty counter and phone line, providing valuable information necessary.

SERGEANT AT ARMS – CA STATE ASSEMBLY

March 2013 – October 2023

Maintain focus and perform strong analytical functions to identify potentially life-threatening situations.

Analyze, identify, and report potential threats according to proper policy and procedure.

Compose clear and concise incident reports when necessary.

Respond to and investigate threats according to proper policy and procedure.

Interpret and explain State security regulations to visitors and staff.

Provide support, protection, and oversight of Assembly floor sessions.

Act as liaison with local, state, and federal law enforcement agencies when required.

SUPERVISOR – CLARKS OF NORTH AMERICA, SACRAMENTO CA

August 2011 – February 2013

Supervised and ensured employees performed assigned tasks and responsibilities.

Assisted in training and coaching employees on policies and procedures.

Oversaw merchandise shipments and ensured store was appropriately stocked.

Compiled, balanced, and reported daily register sales.

Exemplified Clarks shoe brand and provided impeccable customer service.

Opened and closed store in accordance with company standards.

INTERN FOR CA STATE ASSEMBLY MEMBER WESLEY CHESBRO

July 2009 – December 2009

Participated in facilitating bill proposals.

Assisted in responding to constituent inquiries.

Learned the principles, functions, practices, and operations of State Legislature.

Helped research and plan for events and projects.

Provided administrative support to Assembly Member staff.

EDUCATION

BACHELOR OF ARTS – POLITICAL SCIENCE, SACRAMENTO STATE UNIVERSITY

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