Call Center Representative

Carlos Javier Aponte

**** ******** *** *****

Tampa, Florida 33624

Telephone: 787-***-****

Email: **************@*****.***

Objective

• Being part of a company in which I can put into practice all my knowledge, that gives me the opportunity to reach all my goals, and that offers me the work, personal and intellectual area.

Education

Universidad del Turabo – August 18 2014- May 21 2019 - Cayey, Puerto Rico.

• Bachelor in Computer Systems.

Abilities

• Bilingual (Fluent in English and Spanish)

• knowledgeable in computer skills.

• Capable of working in a team environment.

• Ability to work with the public.

• self-driven and require minimal supervision.

• Positive attitude towards work and ease of communication.

Work Experience

• Call Center Representative At Epiq Systems – Tampa, Florida 2019-2020

• Call Center Representative At Advantmed - Puerto Rico 2020-2024

• Bell Subrogation - Bilingual Contact Agent - Tampa, Florida 2024-2025

Responsibilities

• Answering Calls and Responding to Emails.

• Handling client inquiries and creating Escalations.

• Entering client information into Systems.

• Following up Client calls when necessary.

References

• Angelica Villena 787-***-****

• Sarah Davis 813-***-****

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