Customer Service Social Services

LORRENE SCHUERMAN

Corona, CA ***** · 562-***-**** · *******.*********@*****.***

With 15 years of dedicated service in the County of Riverside's Department of Social Services, I bring extensive experience as a Clerical Supervisor, backed by comprehensive training in county policies, procedures, and customer service excellence. My background reflects a strong commitment to public service, effective team leadership, and ensuring high-quality support in a fast- paced, community-focused environment.

SKILLS

• Ability to have crucial conversations

• Project management

• Leadership

• Teamwork

• Critical thinking

• Customer service

• Typing: 40 words per min

WORK EXPERIENCE

DEPARTMENT OF PUBLIC SOCIAL SERVICES

SEPTEMBER 2014 – PRESENT

OFFICE SUPPORT SUPERVISOR

• Directly supervises a clerical unit performing a variety of clerical functions for an eligibility or services unit of DPSS

• Performs difficult technical eligibility or services clerical work as required and independently selects and devises work procedures or methods following DPSS policy

• Exercises considerable discretion, independent judgment, and has familiarity of the impact of eligibility/services rules and regulations on clerical support functions

• Audits work and reviews staff production reports for performance evaluations and to determine the need for additional staff and training; participates in the selection of staff and conducts or directs the training of subordinates

• Confers with superiors regarding the impact of new and revised public assistance legislation on eligibility and services clerical operations

• Designs forms, modifies work procedures, and makes work assignments resulting from DPSS policy changes or changes in State or federal law

DEPARTMENT OF PUBLIC SOCIAL SERVICES

SEPTEMBER 2010 – SEPTEMBER 2014

OFFICE ASSISTANT 3, CN

• Performed complex clerical work requiring the application of laws, policies, procedures, and specialized terminology; prepared and processed materials

• Gave information to the public via face-to-face communication or over the phone interaction; or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required

• Designed or revised office forms; set up and maintained complex filing systems SLICKS BILLIARDS - NORCO CA, 92879

2009 – 2011

BARTENDER

• Provided excellent customer service to patrons, including taking orders, preparing drinks and answering questions while maintaining accurate and organized records of all financial transactions AWARDS

• Employee of the Year (DPSS – Jurupa District Office, Riverside) - 2011

• Trailblazer Award (DPSS – Market Street Office, Riverside) - 2015

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