MAILE ARTHUR
Fairfax Station, VA ***** 703-***-**** ********@*******.***
Professional Summary
Versatile Deputy Director with over 15 years of federal senior management experience. Works well with diverse stakeholders to accomplish objectives, drive productivity and streamline operations. Expertise includes administration, fiscal management, strategic management, business process reengineering, contracting, human capital, information management, change management, negotiation, customer excellence management, senior policy advisor and performance improvements.
Accomplishments
Consolidated three offices into the highly successful Information Management Division (IMD). I developed a change management plan to change staff’s view of themselves as a stand-alone organization into an interconnected new organization that can manage all the customer needs in information management. IMD has received major accolades for its seamless customer service over the years.
Reduced the data sharing processing time from an average of two weeks to a day or two by being able to share survivor data as soon as the FEMA State Agreement is signed. This way survivors are helped in days and not weeks.
Innovated a process to respond to over 14,000 FOIA requests in support of the Sandy Claims Review Process within a year to meet Congressional deadlines using Reservists to quickly staff up to meet unprecedented demand and help set new precedent for the treatment of flood claims.
Streamlined the Privacy approval process through a business management reengineering process, cutting time by 12 days.
Established the first FEMA Management Directorate customer service program through the development of the "TRACK" standards. This approach allowed for the quantitative and qualitative measurement of program efficiency and effectiveness while uniting employees under a culture of customer excellence.
Revolutionized the Presidential Management Agenda for the Competitive Sourcing Program by establishing a new project management approach that created a fully integrated 7-Step Process Model that became a best practice by OMB and turned Commerce's scorecard from red to green within one quarter and remained green throughout my time managing the program.
Transformed Commerce's Acquisition Workforce through the "Case for Change" initiative which changed the mindset of acquisition as a roadblock to program operations into a business partner for program success.
Developed and implemented the first National Capital Area Mass Transit Program ahead of the Executive Order in DoD. This is the current model used by the federal government.
Co-wrote legislation that led to the establishment of the Pentagon Force Protection Agency.
Skills (in no ranking order)
Strategic Leadership and People Development
Operational Efficiency and Effectiveness
Employee and Organization Performance Management
Executive Leadership
Resource Allocation
Strategic and Tactical Planning
Outstanding Communicator and Public Speaker
Change and Growth Management
Contract Management
Policy Making
Program Oversight
Risk and Mitigation Analysis
Business Process Reengineering
Risk Assessments
Operational Effectiveness
Project Management
Recommend Solutions
Management
Strategic Planning
Evaluation
Consulting
Work Assignments
Disaster Response
Work History
Deputy Director, Information Management Division 10/2016 to 9/2025
FEMA – Washington, DC
Developed and implemented FEMA’s electric and hybrid electric policy and implementation through effective project and change management which led to the annual review of expiring vehicles to determine the most cost and mission effective replacement vehicles. This was a 3-month detail to another division due to my project management skills and ability to create coalitions among stakeholders to get the job done.
Lead short- and long-term strategic planning and identify potential new markets, lines of business and funding opportunities to augment current information management resources.
Transform traditional information management disciplines with data management strategies to maximize synergies and create a new model for information management for the future that integrates both seamlessly.
Build coalitions and foster partnerships to create new collaboration around a multi-disciplinary approach to problem solving and customer delivery.
Manage day-to-day business operations for the division and its strategic initiatives.
Lead the transformation of Information Management workforce into enablers for FEMA operational success.
Manage the overall activities of the 4 business lines to ensure proper prioritization, follow up and customer engagement excellence occurs.
Turn mandates into actionable operational strategies.
Conduct risk assessment analysis for all new lines of business and for continuation of existing lines of business.
Analyze impacts of regulatory changes on operations and developed mitigation plans.
Strategic Program Manager/Senior Advisor 04/2008 to 10/2016
FEMA – Washington, DC
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Monitored progress of programs, using, and applying programming documents, program directives, funding documents and other program material.
Interacted with customers and clients to identify business needs and requirements.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Business Operations and Competitive Sourcing Manager 12/2003 to 04/2008
Department Of Commerce – Washington, DC
Transformed the Department's Competitive Sourcing Presidential Management Agenda program into a best practice by OMB by developing the 7-Step Model for Competitive Sourcing by establishing the feasibility study process to ensure competition viability.
Managed the Acquisition Program initiatives that Transformed Commerce's Acquisition Workforce into business partners with the agencies.
Oversaw the multi-million-dollar budget for the Commerce IT Government-wide Acquisition Vehicle (COMMITS)
Facilities Manager 08/2002 to 12/2003
Food And Nutrition Service – Washington, DC
Managed all real property (leased facilities and warehouses) located within 7 Regions.
Managed accountable property, parking, telephone systems, audiovisual, conference space, fitness facility, supplies and other personal property services.
Managed the FNS competitive sourcing program and obtained OMB approval for an agency efficiency initiative for its clerical personnel instead of a n A-76 competition.
Senior Program Manager 01/2002 to 08/2002
Defense Contract Management Agency, DCMA – Springfield, VA
Launched the core/non-core initiative to identify which positions were core toe DoD's business and which ones were not and could be reduced. My efforts led to the acceptance that contract technicians (1105) should be considered core because they were the feeder system for the contract analyst positions (1102) thus saving thousands of positions from potential reduction.
Managed the competitive sourcing program for the Agency and obtained DoD and OMB approval for pilot efficiency studies in the place for A-76 competitions.
Management and Program Analyst 09/1991 to 12/2001
Department Of Defense – Washington, DC
Managed the DoD National Capital Region (NCR) Transportation Program to include the development and implementation of the first Mass Transit Program to implement the Executive Order. This has since become the federal model currently implemented.
Developed legislation, policies, directives, and other regulatory documents, to include co-drafting of the legislation that established the current Pentagon Force Protection Agency.
Led the human resources branch for Real Estate and Facilities Directorate with over 500 personnel, responsible, for recruitment, payroll, benefits, mentoring, performance, and work-life initiatives.
Led organizational and manpower studies to determine optimal organizational alignment and helped implement recommendations, to include disbandment and reabsorption of organizations.
Managed leased facilities and their preventive maintenance program.
Education
Master of Arts: Public Administration 05/2000
American University - Washington, DC
Bachelor of Arts: International Relations and Latin American Affairs 05/1991
American University – Washington, DC
Certifications
Certified Privacy Data Management Principles, Cornell University - February 2022
Certified Psychology of Leadership, Cornell University – October 2023
Certified Contracting Officer Representative Level III, DHS - Current
Additional Information
Nominated twice for FEMA Administrator’s Award in a group category, 2022 and 2023
Pay Band performance-based salary increases of over $30K during Commerce tenure
Deputy Administrator of Management Special Achievement Awards, FNS, July 2003
Exceptional Civilian Service Award, DCMA, August 2002
Exceptional Civilian Service Award, OSD/DOD, October 2000
Multiple cash awards, special act awards, and time-off awards
Outstanding ratings throughout entire career
ACT/IAC Partner’s Program – Executive Leadership Development Program, 2007-2008
Past President, National Capital Area Chapter, American Society for Public Administration, 2007-2008
Past Fitness and Wellness Certified Instructor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Italian
Limited Working