Project Manager Scrum Master
Resume:
Bryan Moore
Certified Project Manager, Scrum Master, Servant Leader
Wilmington, NC 28412
*****.******@*****.*** https://www.linkedin.com/in/bryan-moore-pmp-csm-077755218/
PROFILE
A certified project manager and capable leader, bringing culture and emotional intelligence to the forefront of work. An expert communicator, highly skilled at building positive, collaborative team environments for optimum synergy and productivity. Continually creating systems of empowerment and trust, and able to adapt and improvise. As a leader, consistently creating safe spaces for feedback, honesty, and risk.
Before a career in Salesforce and professional services, a wide variety of work experience shaped soft skills and professional leadership abilities. Years of technology retail sales, non-profit leadership, and customer service has developed a keen awareness of team dynamics, the ability to listen, ask questions, and act on information, as well as dealing with ambiguity and learning on the fly.
EXPERIENCE
Gerent LLC, Remote - Consultant-Project Manager
June 2023 - Present
Led successful projects on various Salesforce platforms, including Omnistudio, Experience Cloud, Sales Cloud, Service Cloud, CPQ, Mulesoft, Data Cloud, Einstein, and Agentforce
Successfully drove Salesforce development continuous delivery projects with 12-person teams and budgets over $2M
Successfully implemented new product line within insurance vertical, timeline and budget
Championed scope-containment and provided expert guidance on SDLC, release management, and testing
Skuid, Inc., Remote - Engagement Manager/Technical PM
September 2022 - May 2023
Drove UI projects in Angular for global hospitality, logistics, and government verticals for the web, connecting to Taleo, Workday, and PeopleSoft
Redesigned Jira instance project approach for increased visibility, organization, and velocity
Increased collaboration and team morale in scrum master capacity
Refined and rewrote processes for efficiency and teamwork
Litify, Remote - Enterprise Customer Success Manager
July 2022 - September 2022
Established strong relationships with 12-15 key customers as strategic partner, primary point of contact, and advocate resulting in increased customer loyalty
Leveraged data and analytics to make informed decisions and drive business improvements
nCino, Inc., Wilmington, NC
January 2018 –April 2022
Sr. Project Manager: Product Releases
January 2021 - April 2022
Created and executed detailed monthly release schedules across 50 scrum teams
Collaborated and nurtured relationships company-wide
Drove change across company for major initiatives, including high-impact release cadence updates
Support Release Manager
April 2019 - December 2020
Led the release installation process of nCino managed Salesforce packages for 40+ financial institutions
Pioneered a new role, created processes, and documented best practices within a rapidly growing support environment
Support Engineer/Technical Contact
January 2018 - March 2019
Primary point of contact in support; drove change management for client's nCino platform for 15-18 financial institutions
Pioneered new role in a quickly evolving support model
CERTIFICATIONS
PMI Project Management Professional (PMP)
Certified Scrum Master
Salesforce Administrator
Salesforce Advanced Administrator
Salesforce App Builder
Salesforce AI Associate
Contained Agile Methodology Process (CAMP)
Enneagram Professional
SKILLS
Emotional Intelligence
Effective Communication
Agile Methodology
Scope Management
Problem Solving
Team Leadership
Risk Management
Project Management Tools
Technical Understanding
Budget and Forecasting
Meeting Facilitation
Adaptability
Education
Master of Arts in Theology
Fuller Theological Seminary
Bachelor of Arts in Communication
Palm Beach Atlantic University
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