Guest Service Customer

Johnea Goodson

202-***-****

*****-****************@*****.***

Qualifications

Excellent problem-solving skills, leadership experience, intrapersonal and interpersonal skills, customer services skills, experience with working among a diverse group of people, effective communicator, team player, and experience with banquet setup. Professional Skills & Certificates

• Certificates: Guest Service Gold- American Hotel & Lodging, ServSafe Food Handlers, and CPR & First Aid

• Training: Blood Borne Pathogens

• Experience: Banquet setup

• Attention to details: Meticulous in ensuring cleanliness and orderliness in workspaces, emphasizing the importance of a pristine and inviting setting for both colleagues and customers

• Safety Protocols: Proficient in implementing and adhering to food safety protocols, ensuring the highest standards in food preparation and handling to guarantee customer well-being • Great Communication: Adept at conveying information clearly and concisely, fostering open communication within the team and ensuring a positive customer experience Professional Experience

Homewood Suites by Hilton, Largo, MD- Banquet Setup January 2024-Present • Event preparation & setup

• Server

• Hotel sanitation

Ruby Tuesdays, Upper Marlboro, MD - Hostess & Server October 2022-December 2022 • Customer service

• Hosting & serving

• Restaurant sanitation

Dollar Tree, Forestville, MD - Store Sells Associate January 2025-Current

• Cashiers

• Stocking

• Store sanitation

Education & Training

Woodland Job Corps, Laurel Maryland - Hospitality/Hotel & Lodging June 2023- March 2024

On Campus duties include the following:

• Banquet Setup

• Dorm Leader

Dr. Henry A. Wise HS, Upper Marlboro, MD

May, 2020

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