Customer Service Representative

Gloria Huber

Covington, KY *****

859-***-****

**********@*******.***

Professional Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Modern Marketing Concepts (Linqd). Excelled in managing high-stress situations and resolving complex issues, demonstrating exceptional critical thinking and active listening skills. Skilled in data entry, ensuring efficient and accurate customer transactions.

Skills

Customer service

Active listening

Critical thinking

Data entry

Work History

January 2022 - December 2024

Modern Marketing Concepts (Linqd) - Remote

Customer Service Representative

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

July 2019 - September 2021

Furniture Fair - Loveland Ohio

Customer Service Representative

Took customer's information set up up payments. Set delivery dates and followed up if customers had questions. Also took payments if customer used credit cards or cash

Interests

Drawing and Painting

Music

Crafting and DIY Projects

References

Michael Huber 859-***-****

Margie Warren 513-***-****

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