Customer Service Human Resources

MICHELLE LEWIS

*****************@*******.*** 917-***-**** Charlotte, US 28215

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Customer service

Customer relationship management (CRM)

Excellent verbal communication skills

Flexible and open to change

Calm demeanor

Cash register operation

Customer complaint resolution

Reliability and punctuality

Office administration

Data entry

Scheduling and calendar management

Strong interpersonal skills

Confidentiality management

Employee onboarding

Human resources administration

NYS Unified Courts New York, NY

Sr Court Analyst - Human Resources

10/2010 - 04/2023

Updated HR database with new employee information, changes in benefits, and other details.

Managed employee data and privacy to keep employee data confidential per organizational privacy policies.

Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.

Documented information and submitted detailed reports. Conducted comprehensive interviews with NYS court officer candidates for employment.

Reviewed and analyzed detailed information.

Drafted and edit reports of investigative findings that include recommendation to the review board.

Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Improved office efficiency by effectively managing internal communications and correspondence.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Conducted performance reviews and provided feedback to managers on employee performance.

Managed time efficiently in order to complete all tasks within deadlines.

03/2020 - 08/2022

NYS Unified Courts

E Courts Division

Scheduled and facilitated virtual Court appearance, hearing and

conferences. using platform's like Microsoft Team and other approved software.

Cosi Restaurant New York, NY

Customer Service Cashier Manager

04/2015 - 07/2018

Greeted customers and provided friendly customer service. Resolved customer complaints in a professional manner. Professional Summary

Maintained high levels of professionalism while interacting with customers via phone or email.

Resolved customer issues by troubleshooting problems over the phone or via email.

Maintained confidentiality of sensitive customer information at all times. Balanced cash drawers at the end of each shift.

Performed daily cycle counts and conducted physical inventory audits. Verified accuracy of invoices against purchase orders and resolved discrepancies.

NYS Unified Courts/ Investigation

Verification Unit New York,

Court Analyst - Applicant Verification

Unit

05/2005 - 10/2010

Conducted extensive research on complex cases to identify and analyze facts, evidence, legal issues, and other relevant information. Collaborated with local law enforcement agencies.

Attended training sessions on new investigative techniques or technologies.

Managed multiple projects simultaneously while meeting tight deadlines under pressure.

Utilized specialized software applications for data analysis purposes. Reported results of investigations with written observations and photographs, and produced final reports.

Maintained organized records of all information and material pertinent to open investigations.

NYS Unified Court System New York.

Jr Court Analyst- Accounts Payable

02/2001 - 05/2005

Verified accuracy of coding on invoices prior to processing payments. Monitored accounts receivable aging reports to ensure timely payments. Assisted with preparing journal entries related to accounts payable transactions.

Responded to inquiries via phone calls and emails regarding accounts and payments.

Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Coordinated with external auditors during the annual audit process by providing requested documents and

Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.

Monitored accounts to ensure payments were up to date.

Education:

Bronx Community College The Bronx, NY

Associate of Arts in Business Administration

06/1987

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