Internal Auditor Team Leader
Resume:
PINTUACCOMPLISHE
D AND
AMBITIACCOMPLISH
ED AND AMBITIOUS
[JOB TITLE] WITH
[NUMBER] YEARS'
EXPERIENCE IN
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.
ACCOMPLISHED
AND AMBITIOUS
[JOB TITLE] WITH
[NUMBER] YEARS'
EXPERIENCE IN
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.ACC
OMPLISHED AND
AMBITIOUS [JOB
TITLE] WITH
[NUMBER] YEARS'
EXPERIENCE IN
VIVIAN ANDREA
RAMIREZ SILVA
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C O N TACTS
VIVIRAMIREZ53NYC@GMAIL.
COM
NEW YORK, 10128
A B O U T M E
Dynamic and results-driven
team leader with over 10
years of proven expertise in
guest relations, brand
awareness, and quality
control. Skilled in elevating
service standards, optimizing
team performance, and
enhancing client
engagement within luxury
and event environments.
Passionate about fostering a
collaborative team culture,
driving brand excellence,
and delivering exceptional
experiences that exceed
expectations.
C O U R S E S
INTERNAL AUDITOR ISO
9001:2008., Bureau
Veritas
Certification.Bogota,
Colombia
Jun 2015
INTERNAL AUDITOR ISO
14001:2008, Bureau
Veritas
Certification.Bogota,
Colombia
Jun 2015
WORK E X P E R I E N C E
Executive Management Assistant, F SULTAN INC, NEW YORK Jun 2024 - Present
• Provided comprehensive personal and administrative support to a senior attorney, facilitating efficient management of professional and personal responsibilities.
• Managed complex and dynamic calendars, including court dates, client meetings, and personal appointments, often across multiple time zones.
• Maintained and organized legal and personal files, ensuring strict confidentiality, compliance, and easy retrieval of documents.
Senior Team Lead., TIFFANY AND CO. LANDMARK, NEW YORK Apr 2023 - Jun 2024
• Established exclusive client spaces to provide a luxurious and personalized experience aligned with high-end hospitality standards.
• Delivered collaborative support to team members, enhancing overall efficiency and ensuring seamless service delivery.
• Engaged with clients to foster strong relationships and uphold the prestigious Tiffany
& Co. brand image.
• Trained new team members on company standards and service protocols to maintain consistency and excellence in customer experience. TEAM LEADER/BRAND AMBASSADOR., JULIA VALLER INC, NEW YORK Sep 2021 - Apr 2023
• Enhanced brand reputation by providing exceptional customer service.
• Increased brand visibility by leading a top-performing team and boosting client engagement.
• Guided team members to foster collaboration and drive project success. Senior Team Lead, JJ EVENTS CATERING, NEW YORK
Mar 2017 - Aug 2021
• Recruited, trained, and developed high-performing team members to ensure exceptional customer service standards
• Established team priorities, managed staff schedules, and monitored performance to optimize operational efficiency
• Oversaw daily store operations, delegated tasks effectively, and provided ongoing training to new staff members
Senior Retail Sales Representative, METRO BY TMOBILE, NEW YORK Dec 2016 - Mar 2021
• Managed over 40 customer requests daily, ensuring prompt and personalized service to enhance customer satisfaction.
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.
ACCOMPLISHED
AND AMBITIOUS
[JOB TITLE] WITH
[NUMBER] YEARS'
EXPERIENCE IN
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.
SOLIYA
INTERNAL AUDITOR ISO
18001:2007., Bureau
Veritas
Certification.Bogota,
Colombia
Jun 2015
AUDITOR SMETA 4
PILLAR (SEDEX)., Bureau
Veritas
Certification.Bogota,
Colombia.
Mar 2014
AUDITOR PEPSICO SQA,
Bureau Veritas
Certification.Bogota,
Colombia
Mar 2014
STRATEGIC PROJECT
PLANNING., SENA
(NATIONAL LEARNING
SERVICE) Bogota,
Colombia
Oct 2012
ENVIRONMENTAL
MANAGEMENT SYSTEM,
STANDARD NTC ISO
14001:2004., SENA
(NATIONAL LEARNING
SERVICE] Bogota,
Colombia.
Aug 2012
COVID 19: BASICS AND
BIOSAFETY
PRECAUTIONS,
American Society of
Clinical Laboratory
P.A.C.E. New York
Jan 2022
FIRST AID, American
Society of Clinical
Laboratory P.A.C.E. New
York
Jan 2021
HIPPA Privacy and
Security Rules for all
Health Care Personnel,
American Society of
Clinical Laboratory
P.A.C.E. New York
Jan 2022
Infection Prevention and
Control for Healthcare
Personnel., American
Society of Clinical
Laboratory P.A.C.E. New
York
Jan 2022
• Maintained up-to-date knowledge of current promotions, sales, and store policies to provide accurate and reliable information to customers.
• Utilized in-depth product knowledge to effectively address customer inquiries and recommend suitable merchandise based on individual needs.
• Fostered positive customer relationships through attentive service and professional communication, contributing to store loyalty and retention Senior Consulting Engineer, SGS COLOMBIA, BOGOTA-COLOMBIA Jan 2016 - Jun 2016
• Engineered consultative sales strategies to address client needs and enhance their quality management systems.
• Developed innovative proposals for management systems, driving new business and strengthening client relationships.
• Increased market share by 20% through strategic cold calling and face-to-face sales initiatives.
Technical Engineer, BUREAU VERITAS COLOMBIA, BOGOTA/COLOMBIA Jan 2013 - Jan 2016
• Managed the Responsible Sourcing Nestlé Program for Venezuela, Colombia, and Ecuador (Audit4Pillar).
• Provided technical support for supplier audits at PEPSICO and NESTLE CARE.
• Experienced in auditing accreditation processes and conducting Quality
• Management Systems audits under ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, ISO 17021:2011, ISO Guide 65, and ISO 17024:2012 standards.
• Led quality assurance programs, including on-site evaluations, Internal Audits, and customer surveys.
E D U C ATION
ILSC NEW YORK, NEW YORK
2017
ENGLISH AS A SECOND LANGUAGE
Bachelor, FUNDACIÓN UNIVERSIDAD DE AMERICA, BOGOTA/COLOMBIA 2012
CHEMICAL ENGINEER
ASA COLLEGE, NEW YORK
2018
English As A Second Language
High school diploma, Colegio La Presentación Sans Facon, BOGOTA/COLOMBIA
2005
S K I L L S
Critical Thinking Safety processes and procedures
Work Planning and Prioritization Audit Support
Team Supervision Quality Control
Brand Awareness and Identity
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.
ACCOMPLISHED
AND AMBITIOUS
[JOB TITLE] WITH
[NUMBER] YEARS'
EXPERIENCE IN
STRATEGIC
PLANNING AND
MANAGING CLIENT
RELATIONSHIPS.
SOLIYA
L A N G UAGES
Spanish English
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