Recruiting, hiring, training, development, leadership, motivating, sch

Employment History

General Store Manager – Taco Bell

Team Lyders Franchise Troy, MI February 2025 – PRESENT

Oversee daily operations and ensure efficient and profitable business performance. Staff Management: Recruit, train, and supervise staff. Develop shift leads. Schedule shifts and manage payroll. Customer Service: Ensure excellent customer service and handle customer complaints or issues. Operations: Oversee food preparation, inventory management, and supply orders. Maintain cleanliness and safety standards. Financial Management: Monitor financial performance, manage budgets, and implement cost-control measures.

Substitute Teacher

EDU Staff September 2024 – February 2025

Follow lessons plans for students. Exercise classroom management. Long Term Position: Create lessons plans tailored to student needs based off of IEPs. Attend BIP meetings. Grade assignments based off of student grade level. Gather data for IEP meetings.

General Store Manager – Taco Bell

Border Foods Franchise Battle Creek, MI Dec 2020 – September 2024

Oversee daily operations and ensure efficient and profitable business performance. Staff Management: Recruit, train, and supervise staff. Develop shift leads. Schedule shifts and manage payroll. Customer Service: Ensure excellent customer service and handle customer complaints or issues. Operations: Oversee food preparation, inventory management, and supply orders. Maintain cleanliness and safety standards. Financial Management: Monitor financial performance, manage budgets, and implement cost-control measures.

Shift Manager

CVS Health Detroit, MI Feb 2020 – Dec 2020

Operations: Assist store manager with operations. Maintain store safety and security (key and alarm code holder). Open and close store. Ensure compliance with corporate policies and Covid-19 procedures. Complete lottery and daily paperwork. Unload trucks. Manage internal loss prevention. Perform price changes. Assist with inventory management and routine cycle counts. Operate cash register; clean store; manage outdated products and signage. Financial Management: Assign registers; perform cash audits; create deposits; prepare drawers; receive change orders. Customer Service: Handle customer escalations and employee conflicts. Maintain customer satisfaction; promote reward programs.

Entry Protocol Support Agent, General Motors

Kelly Services Detroit, MI Jul 2020 – Sept 2020

Ensure compliance with Covid-19 procedures and corporate safety policies. Conduct thermal screening of individuals entering facility. Complete daily paperwork. Identify and communicate to management suggestions to improve efficiency and enforcement.

Jet’s Pizza

Assistant Store Manager Lincoln Park, MI Nov 2016 – Oct 2019

Financial Management: Cash runs. Oversaw driver cash counts. Internal loss prevention. Employee discounts. Processed payments. Opened and closed registers. Staff Management: Prioritized applicants. Advised during employee reviews and incidents. Recommended promotions. Solved employee conflicts. Scheduled and handled call-offs. Assigned shift tasks. Onboarded new assistant managers. Trained employees on pizza making, register, stocking, and cleaning. Operations: Key and alarm code holder. Controlled shift inventory. Stocker. Customer Service: Handled customer escalations. Order taking, making, and delivery.

Key Strengths

oIntegrity

oHighly motivated / goal attainment

oCultural competence

oRemaining calm amidst instability

oAnalytical thinking

oResourceful and adaptable

oTeam Building

Key Skills

oSERV Safe Instructor and Proctor

oRegulatory and compliance

oTraining and development

oResource allocation

oPeople management

oProject management

oP&L reporting

oMS Office 365

Education

MBA & MS in Management

Human Resource Management (in prog.)

Walsh College 2023 - Present

Training and Development Management Certificate

Cape Town University 2024

Certified Instructor and Proctor

SERV Safe June 2023

Bachelor of Business Administration Human Resource Management

Walsh College 2020-2023

Phi Theta Kappa Honor Society

Diploma

Lincoln Park High School 2015 – 2019

National Honor Society of High School Scholars; National Honor Society; Honor Roll; Student Council Treasurer; Citizenship Award; Yearbook staffer.

Teaching Assistant

Trillium Academy 2015 – 2017

Assisted kindergarten classes with gym and drama, poetry and writing, technology

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