Customer Service
Resume:
Hello
I’m Sarah Mattera
New Egypt, NJ
********@*****.***
Skills
Accuracy, administrative support, communication skills, patient care, medical terminology, computer proficiency, detail oriented, direct customer service, highly organized. Experience
August 2024 - January 2025
Plumsted Pharmacy, New Egypt, NJ - Cashier
● Managed point of sale systems to facilitate efficient transaction processing.
● Executed cash handling procedures to ensure accuracy and security in financial transactions with Western Union, money orders, lottery, and pharmacy.
● Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
● Assisted pharmacy with preparing filled prescriptions for patient pick up.
● Oversaw inventory management tasks to ensure optimal stock levels and organization of merchandise.
● Update inventory of products including prices in the sales system and stock shelves.
● Rotate seasonal and holiday items on the floor.
● Uphold the highest level of customer service standards ensuring every customer is treated with respect and a smile.
● Work as a team with all coworkers to accomplish tasks and maintain company standards. August 2022 - October 2023
Don Foster General Contractor, New Egypt, NJ - Fire, Smoke and Water Remediation
● Disposed of debris and damaged items from
● areas to maintain cleanliness and organization.
● Cleaned and packed items properly according to company guidelines and environmental regulations.
● Adhered to strict safety procedures to ensure a secure work environment.
● Collaborated with team members to achieve project goals and deliver exceptional results. April 2022 - July 2022
Companion Pets, Somerdale, NJ - Courier
● Managed time effectively to prioritize deliveries and optimize route schedule. 2
● Communicated clearly with clients about route progress to ensure readiness for cargo acceptance in a timely manner and immediately reported any delays.
● Kept an open line of communication with the manager throughout the assigned route.
● Delivered exceptional customer service by addressing inquiries and concerns in a professional and courteous manner.
● Implemented safe driving practices to prevent accidents and ensure the security of cargo. November 2020 - July 2021
Burlington Community Action Partnership, Willingboro, NJ - Case Manager
● Processed applications in a timely manner according to company and government protocols and policies.
● Managed and organized all documentation related to the client with meticulous attention to detail.
● Used software programs to maintain accurate logs of all communications with clients.
● Built comprehensive contractual agreements between the clients and providers.
● Made appropriate referrals to external resources based on clients specific needs. February 2011-September 2012
Bristol-Myers Squibb, NJ - Front Desk Receptionist
● Welcomed visitors with professionalism and warmth, ensuring a positive first impression.
● Managed incoming phone calls efficiently, addressing inquiries and directing them to the appropriate persons.
August 2006-September 2009
LTC Facilities, NJ & CT - CNA
● Provided compassionate assistance with resident hygiene and activities of daily living to promote comfort and dignity.
● Facilitated mobility support for residents to enhance their independence and improve overall wellbeing.
● Engaged in effective resident communication to ensure understanding and address concerns promptly.
● Maintained accurate logs of all residents and interactions.
● Immediately communicated any concerns with the nursing staff. October 2005-June 2006
Sunshine Pediatrics, New Egypt, NJ - Medical Assistant/Receptionist
● Executed front desk duties efficiently, providing a welcoming environment for patients and visitors.
● Coordinated patient scheduling to optimize healthcare providers' time and enhance patient access to services.
● Cleaned and prepared exam rooms.
● Recorded vital signs accurately to support timely medical assessments. 3
● Verified insurance details meticulously to ensure coverage for patient services and minimize billing discrepancies.
● Managed medical records diligently, maintaining confidentiality and ensuring compliance with regulatory standards.
Education
2015-2016
Metropolitan Community College - Incomplete Bachelor's Member of Phi Theta Kappa National Honor Society.
2004-2006
Ocean County Vocational Technical School - Certified Nursing Assistant & Unit Secretary
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