Customer Experience Collection Specialist
Resume:
Alvin Canlas
Address: Blk ** Lot * Mabait Street Fiesta Communities
Tabun Mabalacat City Pampanga
Contact: 095********
Email: *************@*****.***
Objective:
I am an experienced CSR with vast experiences from different companies. I used to handle Collections and Telco line of businesses, making sure that I am giving my very best in promoting excellent customer experience.
Personal Information
Age : 53 Years old
Date of Birth : January 9, 1969
Place of Birth : Mabalacat City
Gender : Male
Height : 5’8
Weight : 190 Lbs
Religion : Christian
Citizenship : Filipino
Civil status : Married
Educational Background
Tertiary : BS Nursing
Angeles University Foundation
S.Y. June 1986 – April 1990
Work Experiences
Objective
Asurion Techlog assigned to solved customers concerns.
December 8,2023 to March 7, 2025 Other responsibilities
That maybe assigned
Tech associate from time to time
CSR I was assigned with
Clark AT&T. Primary responsibilities
Sutherland Global Services includes handling billing and other aspects of
November 2019 – May 2022 the account. After each call, I make sure the excellent customer experienced is attained. Also handle other aspects of the job that maybe assigned from time to time.
Sr Collection Specialist
BGC
JP Morgan Chase
March 2017 – May 2018
CSR
Clark
IQOR Phils
August 213 – January 2017
Collection Agent
Clark
IRMC/IQOR
September 2007 – October 2008
Character Reference
Sutherland
Albert Espiritu
Mabalacat City
KGG Jerry Magsino
Concentrix
Darlene Castro
IQOR
Rupert de Jesus
I hereby certify that above information are true and correct to the best of my knowledge and beliefs.
Alvin Canlas__
Applicant’s Signature
Primary responsibilities include handling of key accounts associated with COAF. Handle collection of accounts. Customers option are given, option for them to bring account current. Other assignment given from time to time.
Assigned as CSR. I was assigned with SPRINT. I did handle all LOB’s with the account from customer services, financial account and international account. Making sure that we provide the utmost importance to customers who do have concerns with their account and services.
Handled a collections account Capital One. Used to collect US based accounts. Making sure to work with the customer to bring the account up to date.
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