Sales Specialist Customer Service
Resume:
Vernisha R Mims
Belton, MO *****
**************@*****.***
Education:
Adult Basic Education Center – Graduated 1994
Work Experience:
OneMain Financial September 2023- February 2025
One Main Financial – Loan Sales Specialist
Deliver results related to individual and branch sales goals
Develop and maintain relationships with clients through the loan process and life cycle
Present financial solutions, based on customer needs, that meet their goals
Credit underwriting and ability to use sales tools
Loan processing including collections activities and complying with laws and regulations Polytainers – Machine Operator January 2023- Present
Start, stop, run, and tear down Dry Offset Printing Presses
Perform job kit verifications, line clearance, plate replacement, washing, and preparing color heads.
Run all lid and base presses.
Pack/unpack boxes of finished products according to manufacturer requirements
Adhere to company policies and procedures.
Monitor product quality.
Ran a 6 to 8 ink press.
Adhere to 5S, HACCP, and Health and Safety Rules Polytainers – Feeder November 2017- January 2023
Unpack product from boxes and fill in feed elevators or in feed spin bars
Maintain a supply of boxes and U-boards for the press operator
Assist press operators with teardown.
Assist operator in copy changes
Keep the operator informed of variations in molded products.
Perform side tasks like cleaning up the press area and giving lunch breaks. Velectron Inc – Fraud Specialist July 2014 – November 2017
Provided First Call Resolution
Handled both inbound and outbound fraud calls
Provided accurate information regarding customer accounts
Knowledgeable in all products and services offered within the company H&R Block – People Center February 2013 – July 2014
Maintained relationships with both internal and external clients
Assisted employees with accessing their payroll information via website
Corrected incorrectly enter pay rates / labor codes, adjusted employee inaccurate time punch data
Hired personnel for seasonal offices,
Provide customer service with inbound and outbound calls
Generated paperwork for potential employees and updated personnel files H&R Block - Care Team September 2012 – February 2013
Provided excellent customer service.
Met or exceeded call speed, accuracy, and volume consistently on inbound and outbound calls
Documented conversations or actions on customer profile
Knowledgeable in entire company product line and services
Overseen credit card transactions.
Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment
Provided clients with tax appointments.
Attracted potential customers by answering product and service questions.
Scheduling appointments
Data entry
Bridgewood Health Center – Nurse Assistant January 2008 – September 2012
Work directly with patients and nurses
Gather medical supplies.
Transporting patients
Answering patient call lights and request
Report and observe the patient care and behavior to the supervising nurse.
Document the actions of patients by completing forms, reports, logs, and records. Skills:
Proficient in all Microsoft Office 360 software
Proficient in Debit, Cash, and Credit Card transactions
Proficient with 10-Key by touch
Proficient in TSYS and Mainframe Systems
CNA Certification
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