Service Representative Customer

Marie Moore

253-***-****/***********@*****.***

Summary of Qualifications/Education

Trained in Insurance Verifications, Billing & Coding ( ICD-10 & PCS) Patient File Management / E.H.R. Systems experience Inventory Management & Auditing Experience

7+ years of Customer/ Client Focused Care

Education

Miller-Motte College Online

Medical Billing & Coding Certificate 10/2023

PROFESSIONAL EXPERIENCE

Conduent Business Solution Tennessee

Paper Claims Sorter 8/2024-4/2025

-Sorting and placing paper claims in their proper places

-Applying special care in sorting certified paper claims, medicaid paper claims and dental

-Attention to detail and organizational skills

-Document management and filing systems

Food City (K-VA-T Food Stores Inc.) Tennessee

Cashier 4/2023-6/2023

-Totaled customer's items via cash register and gave back correct change

-Make sure the register area is clean

-Answered customer questions when needed i.e. directions on where to find certain items they are looking for

-Assisted other cashiers by way of bagging or assisting at their register if needed

-Handed out Food City cards upon request and explained to customers how they are used and how they work

Conduent Business Solution LLC (HealthEquity/WageWorks) NewJersey Customer Service Representative (remote) 12/2022-3/2023

-Guided members on how to use their online accounts

-Handled hcfsa, dcfsa, hra, commuter and wellness accounts

-Helped members with how to properly submit a claim or claims -Gave general or in depth information on how their account works or gave new or potential members information on how the accounts work

-Created cases for escalation when needed

-Researched card declined and gave information as to why members card was declined

-Remote Call Center experience

Ttec Holdings Inc (CVS/Wellness Prescription Drug plan enrollments) Colorado Customer Service Representative (remote) 11/2021-2/2022

-Set up member accounts

-Took inbound calls

-Answered member questions in regards to mail ordered and/or changing from prescription pick up to mail order

-Took information or sent faxed requests to prescribers in order to set up mail ordered prescriptions for members

-Processed payments for medicines when needed

-Changed profile information if needed

-Followed HIPPA law

-Remote Call Center experience

Conduent Business Services, LLC (Apple) (remote) New Jersey Customer Experience Associate Tier 1(remote) 8/2018-1/2021

-Assisted customers with many technical issues about their iphone, ipad, macbook, etc via inbound calls

-Assisted co-workers with other cases when needed over the phone -Took inbound calls concerning other various things i.e. complaints, some issues with shipping, order replacement parts for customers or replacement devices

-Set up repairs whether mail in or in store

-Directed customer calls to another department if needed

-Answered customers questions to the best of my knowledge

-Used various help aids to assist customers with their technical issues

-Remote Call Center experience

Sitel Operating Corporation Company (Starbucks) Florida Customer Service Representative (remote) 5/2018-8/2018

-Assisted customers with billing issues in regards to their Starbucks accounts

-Entered in data in regards to redeeming Starbuck points

-Rectified situations with missing points

-Transferred points, monies, and other account information associated with Starbucks cards, onto customers new cards

-Answered customer questions to the best of my knowledge

-Corrected issues in regards to customer Starbuck cards, points, etc

-Set up shipping for new cards

- Remote Call Center experience

Plasketts Computer Repair USVI

Office Manager 7/2001-5/2006

-Managed office budget using Microsoft Office & Quicken

-Ordered office supplies

-Assisted with fixing computers

-Took inventory

-Wrote contracts

-Designed business cards

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