Marie Moore
253-***-****/***********@*****.***
Summary of Qualifications/Education
Trained in Insurance Verifications, Billing & Coding ( ICD-10 & PCS) Patient File Management / E.H.R. Systems experience Inventory Management & Auditing Experience
7+ years of Customer/ Client Focused Care
Education
Miller-Motte College Online
Medical Billing & Coding Certificate 10/2023
PROFESSIONAL EXPERIENCE
Conduent Business Solution Tennessee
Paper Claims Sorter 8/2024-4/2025
-Sorting and placing paper claims in their proper places
-Applying special care in sorting certified paper claims, medicaid paper claims and dental
-Attention to detail and organizational skills
-Document management and filing systems
Food City (K-VA-T Food Stores Inc.) Tennessee
Cashier 4/2023-6/2023
-Totaled customer's items via cash register and gave back correct change
-Make sure the register area is clean
-Answered customer questions when needed i.e. directions on where to find certain items they are looking for
-Assisted other cashiers by way of bagging or assisting at their register if needed
-Handed out Food City cards upon request and explained to customers how they are used and how they work
Conduent Business Solution LLC (HealthEquity/WageWorks) NewJersey Customer Service Representative (remote) 12/2022-3/2023
-Guided members on how to use their online accounts
-Handled hcfsa, dcfsa, hra, commuter and wellness accounts
-Helped members with how to properly submit a claim or claims -Gave general or in depth information on how their account works or gave new or potential members information on how the accounts work
-Created cases for escalation when needed
-Researched card declined and gave information as to why members card was declined
-Remote Call Center experience
Ttec Holdings Inc (CVS/Wellness Prescription Drug plan enrollments) Colorado Customer Service Representative (remote) 11/2021-2/2022
-Set up member accounts
-Took inbound calls
-Answered member questions in regards to mail ordered and/or changing from prescription pick up to mail order
-Took information or sent faxed requests to prescribers in order to set up mail ordered prescriptions for members
-Processed payments for medicines when needed
-Changed profile information if needed
-Followed HIPPA law
-Remote Call Center experience
Conduent Business Services, LLC (Apple) (remote) New Jersey Customer Experience Associate Tier 1(remote) 8/2018-1/2021
-Assisted customers with many technical issues about their iphone, ipad, macbook, etc via inbound calls
-Assisted co-workers with other cases when needed over the phone -Took inbound calls concerning other various things i.e. complaints, some issues with shipping, order replacement parts for customers or replacement devices
-Set up repairs whether mail in or in store
-Directed customer calls to another department if needed
-Answered customers questions to the best of my knowledge
-Used various help aids to assist customers with their technical issues
-Remote Call Center experience
Sitel Operating Corporation Company (Starbucks) Florida Customer Service Representative (remote) 5/2018-8/2018
-Assisted customers with billing issues in regards to their Starbucks accounts
-Entered in data in regards to redeeming Starbuck points
-Rectified situations with missing points
-Transferred points, monies, and other account information associated with Starbucks cards, onto customers new cards
-Answered customer questions to the best of my knowledge
-Corrected issues in regards to customer Starbuck cards, points, etc
-Set up shipping for new cards
- Remote Call Center experience
Plasketts Computer Repair USVI
Office Manager 7/2001-5/2006
-Managed office budget using Microsoft Office & Quicken
-Ordered office supplies
-Assisted with fixing computers
-Took inventory
-Wrote contracts
-Designed business cards