Customer Service Administrative Support

Andrea Lopez

**** * ******* ***

Norridge Illinois, 60706 Bilingual : Spanish & English

773-***-****

***************@*****.***

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Skills Customer Service, Administrative Support, Time Management, Team Leader, Greeting Customers, Organizational Skills, Business Documentation, Scheduling / Calendaring, Relationship-Building, Multitasking, Prioritizes Tasks & Projects, Written & Verbal Skills, Event

Planning, Detail Oriented.

Energetic and friendly with experience providing administrative support and customer service to

clients and internal staff. With excellent customer service and the initiative to build loyal clientele relationships

High Interest in the athletic life outside of work and experience with working with young athletes to achieve best outcome in their program/ sport. ㅡ

Experience Elements Massage / Receptionist

December 2022- Present, Park Ridge

- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

- Supports managers with business documentation and professional demeanor at all times.

- Efficiently processes updated client information and payments into the database.

- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.

- Ability to multitask effectively in a fast-paced environment

- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.

- Technology: MS Office (including Word, Excel, and PowerPoint), Calendar, and Internet- savvy

College Park Athletic Club / Strength & Conditioning coach for tennis athletes January 2022- August 2022

Columbia Sportswear / Retail Associate

May 2021 -October 2021

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Education Ridgewood High School / High School Diploma August 2016- May 2020, Norridge

GPA: 3.5

Sports : Volleyball & Soccer

Illinois State University (Undergrad) / Health Administration Management / Full Time August 2020 - May 2021, Normal

- GPA: 4.0

Triton / Business Administration Management

August 2021 - May 2022, Melrose

Coursera Google / Data Analysis

January 2023 - May 2023, Online Google

University of Illinois Chicago (Undergrad) / Business Administration / Full Time August 2024- May 2025

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Certifications The International Sports Sciences Association (completed)

- Strength and conditioning coach

- Health Coach

- Personal Trainer

- Nutritionist

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