Customer Service Data Entry

Absolutely! Here’s the full text of your updated resume, including your detailed CVS Specialty experience and updated end date (February 2025):

Reshay Thompson

Chicago, IL 60619

***************@*****.*** 708-***-****

LinkedIn: linkedin.com/in/reshay-thompson-0429a0154

Professional Summary

Experienced banking and administrative professional with a strong background in customer service, operational support, and financial services. Known for providing timely assistance, resolving issues efficiently, and working collaboratively with internal teams. Proven ability to balance multiple roles with professionalism and consistency.

Skills

●Customer Service & Client Relations

●Banking Transactions & Account Maintenance

●Administrative Support & Scheduling

●Data Entry & Documentation

●On-Call & Off-Call Services

●Compliance & Financial Regulations

●Problem-Solving & Issue Resolution

●Cross-Functional Team Collaboration

Experience

Personal Banker

PNC Bank – Chicago, IL

January 2023 – Present

●Deliver day-to-day banking support, including assisting with account transactions, openings, and loan product recommendations.

●Ensure proper documentation and provide administrative support for processing requests and maintaining compliance.

●Collaborate with team members to meet sales goals and provide consistent client satisfaction.

●Maintain confidentiality and accuracy across all tasks while ensuring efficient service delivery.

Pharmacy Specialist – Specialty Mail

CVS Health – Chicago, IL

January 2023 – February 2025

●Started in the inbound call department, assisting patients with medication orders, billing inquiries, and issue resolution.

●Transferred to the digital department, managing online chat and email communications to ensure prompt and accurate service.

●Later transitioned to the collections team, handling sensitive financial matters, processing payments, and arranging patient payment plans.

●Ensured accuracy, compliance, and HIPAA confidentiality across all roles while adapting quickly to new workflows and systems.

●Collaborated across departments to improve workflow and ensure a seamless experience for all patient interactions.

Personal Banker

JPMorgan Chase – Chicago, IL

January 2019 – December 2022

●Built long-term relationships with clients by assisting with day-to-day banking needs, opening accounts, and providing financial products and services.

●Handled client inquiries, account issues, and daily transactions, ensuring a seamless customer experience and compliance with banking regulations.

●Performed administrative duties including preparing client documents, maintaining account records, and processing financial transactions.

●Supported back-office operations, including data entry and documentation management.

Education

Environmental Health and Safety Training – OAI June 2024

Gary Comer High School – Completed Coursework Toward Diploma

Certifications

●Human Resources Management Certification

●Customer Service Certification

●OSHA 10 Certification

●CPR/AED Certified

●Pharmacy Technician Certification

●Solar Panel Installation Certification

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