Customer Service Information Technology

E Elijah T. Harrison

H White Plains, MD 301-***-**** **************@******.***

O B J E C T I V E

Looking to leverage my education and training in a position as an information technology Professional. I have a strong knowledge base in security principles, policies, technologies, and best practices as well as a demonstrated ability to perform technical, administrative, and customer service functions. P R O F I L E O F S K I L L S & CERTIFICATIONS

CompTIA Security+ Certification

Very detailed oriented Supply chain management

Self-motivated MS PowerPoint

Reliable MS Excel

Professional demeanor IT security concepts and best practices Excellent communication Active directory

Quality customer service

Troubleshooting and problem-solving

P R O F E S S I O N A L E X P E R I E N C E

Customer Support Technician 1

A&C Technology

July 2023-August 2024

• Replaced Users keyboards, Mouse and Monitors

• Installed, configured and support desktop hardware and software applications

• Assisted Users with password resets/unlocks

• Assisted Users with printing issues

• Develop and implement processes to effectively deploy, change and move workstations

• Responded to users via phone and in person

• Recorded all activities within the ticket tracking system and documented each ticket thoroughly and accurately

Team Lead/Sales Associate

Sky Zone

May 2022 - Present

• Provided the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.

• Provided hands-on support to Team Members by jumping into any department when extra help is needed

(i.e. café, birthday parties, front desk, etc.).

• Execution of memberships and sales at the front desk and being on the lookout for potential sales opportunities while assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).

• Helping to enforce safety policies and ensure the everything is running smoothly. Educating other Team Members in the moment if there's an issue with guest safety that's not being corrected. E Elijah T. Harrison

H White Plains, MD 301-***-**** **************@******.***

• Help maintain a clean environment and perform janitorial duties throughout the shift.

• Complete any incident reports that happened during the shift.

• Assist with initiating and coordinating opening or closing procedures. EDUCATION:

High School Diploma, North Point High School, Waldorf MD – 2023

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