Change Management Human Resource

Kimberly McLeod

Professional Summary

Performed all Scrum Ceremonies

Daily Stand up

Sprint review/ iteration

Backlog grooming

Sprint planning

Retrospectives

Experienced in handling full life cycle implementation of ServiceNow projects HRSD, ITSM

As a lead BA responsible for implementing ITSM, HRSD.

Managed User Stories and Product Backlog in ServiceNow.

ServiceNow's capabilities in the IT Service Management function.

Demo execution for assigned task for Team and feedback for ServiceNow.

Salesforce Programed bundled for end user for ground combat.

Pitch new product script to new staff stored in SharePoint

Housed workflows in SharePoint for new team member

Used Plainview as the work plan for quick illustration of Milestones and Increments

Stipulated action Items for managing Service Agreements for ServiceNow.

Reported on status of the backlog using Plainview.

Configure workflows to incorporate all other teams and requirements stipulated in data collaboration.

Change Management for Satcom revitalization

Implemented configuration management practices of mandates to be developed,

Performed configuration management, change management, & disaster recovery

Gather ServiceNow requirements

As a lead BA responsible for implementing ITSM, HRSD.

As the SME for Change Management Consultant provided change management principles

Provided SWOT & Gap Analysis (performed requirements analysis to provide user stories for the Product Owner)

Follow change management principles according landscape hardship (Flood, drought, fire, disease)

Conducted workshops and gathered requirements for ITSM, ITBM, and HRSD implementation

Human resource service delivery for personas captured for Identity Management resources and access to warfare products.

Customer Relationship Management used to train end users for Human Resource Service Delivery.

Used Remedy ticketing Software to ticket and track research workflows for efficiency Train Users on ServiceNow features using requirements document

Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices

Certifications:

Certified SCRUM Master: ID 000767626 Scrum Alliance

Certified Agile Professional: ID 123-7488-e1c17346-1dbb-491b-a75b-1063a195194c

Product Owner Certification in progress

Johns Hopkins University

Odyssey Certificate on Aging Program: Growing on in An Aging Society

Professional Work Experience

TEKsystems Ft Meade, MD

Transformation Manager

Ft. Meade Base 02/2024 – 02/2025

Department of Defense, DISA, JMT Ft. Meade

Configuration Management

Configure workflows to incorporate all other teams and requirements stipulated in data collaboration.

Prepare DEMOs. Assist and collaborated with teams towards modernization with DevOps team.

Perform all SCRUM ceremonies.

Change Management for Satcom revitalization

Conducted workshops and gathered requirements for ITSM, ITBM, and HRSD implementation

Human resource service delivery for personas captured for Identity Management resources and access to warfare products.

Customer Relationship Management used to train end users for Human Resource Service Delivery.

Used Remedy ticketing Software to ticket and track research workflows for efficiency Train Users on ServiceNow features using requirements document

Provided recommendations for training and helpdesk purposes.

Provided existing workflows illustrating future roles and personas.

Documented requirements in Backlog matrix. Developed user stories for various scenarios.

WINTRIO LLC. For the United States Department of Agriculture (USDA)

Washington, DC. 01/4/2023 – 11/1/2023

ServiceNow DHHS Analyst

Develop Milestones

Salesforce: Provided to-do items that needed to be completed by a Salesforce user to whom the task is assigned.

Use agile and waterfall methodologies values, principles, and practices to plan, manage, and deliver

Utilized TPRM to mitigate risks

API solutions. Business API Layers to build structure to code Layers of requirements and combine all the Layers to pass UAT.

Work with Senior IT Management to define implementation goals

Follow change management principles according landscape hardship (Flood, drought, fire, disease)

Determine and manage tasks, issues, risks, and action items.

Schedule and facilitate scrum events, meetings, and decision-making processes.

Monitor progress and performance and help teams to make improvements.

Lead and facilitate team meetings; e.g., daily stand ups, sprint planning, sprint review,

Backlog grooming, monthly team meetings, increment planning and retrospectives.

Plan and organize demos and product/system testing.

Contribute to projects where needed, including analysis, testing, and documentation.

Ensure proper use of collaborative processes and remove impediments for the scrum team.

Prepared and presented status reports to stakeholders.

ServiceNow Responsibilities:

Tracked ServiceNow Tasks via Jira

Managed User Stories and Product Backlog in ServiceNow.

ServiceNow's capabilities in the IT Service Management function.

ServiceNow program/project planning, budget tracking, and status reporting.

Used Burn-Up and Burndown to report on work done and work remaining.

Support Team in Requirements gathering and in offering alternatives.

Team Building exercises to complete task

Demo execution for assigned task for Team and feedback for ServiceNow.

Stipulated action Items for managing Service Agreements for ServiceNow.

Incorporate Azure preparation to insure Legacy transition to Azure. Used API’s proof of concept as preferred tool to save cost in reporting and forming a data lake repository.

Payor

SPREZZATURA MANAGEMENT CONSULTING, LLC, Arlington VA

Agency Name – CMS

Sr. Business Analyst 07/25/2022 -11/2/2022

Initiate Security Data Lake

Experienced in handling full life cycle implementation of ServiceNow projects HRSD, ITSM.

As a lead BA responsible for implementing ITSM, HRSD.

Facilitator of Stakeholders for User Stories

Plan team building exercises

Implement security data Lake

Facilitate Retrospectives

Gather ServiceNow requirements

Amtrak Cyber security Washington, DC

Senior Consultant 1/2022 – 7/2022

Amtrak: Sr. Project Manager-Cyber Security, WDC

Develop Milestones for Cyber Security documentation. Monitored and coordinated all system operations, including security procedures, and liaison with infrastructure, security, DevOps, Data Platform and Application team

Met with Engineers and Developers to conduct all ceremonies and Workplan, Action Items, Risk Analysis, Gap Analysis

DOD-DISA-Ft. Meade: IT/Scrum Master 6/2020- 12/2021

Compqsoft LLC.

Performed all SCRUM Ceremonies and Reports

Weekly PowerPoint reports of Burn-down and Burn-up Reports

DOD- Washington DC Navy Yard: Project Manager/ Certified Scrum Master

Trouble Shooting and update systems, categorize patches and workflow tickets

Assign tasks according to requirements and digital transformation

Document business processes and workflows. Met with client weekly

DOD DISA Ft Meade: Sr. Systems Analyst, Team Lead

Applied Agile practices performing SCRUM Principles and assign tasks according to requirements and digital transformation Maintenance, Migrations & Integrations and document business processes and workflows

Responsible for Tracking usage of SailPoint, Azure, for timely patches via Sun Technologies. Updated resources for Identity Management with Access Management for Providers needing to have access to various systems

Report failure frequencies to Management as well as closures and all Scrum Ceremonies

SailPoint usage: Managed employee permissions, digital identities, information security, data access, compliance on a unified portal.

Provided business-transformation outcomes with real-time optimization. Used enterprise AI decisioning and workflow automation to solve modernization business challenges. Personalized engagements for automating service to streamlining operations.

Defense DTMO Transportation Modernization

Project Manager Arlington, VA 1/2019 - 3/2020

Conducted Daily Stand ups

Focused on Client Facing, Relationships

Initiated, Planning, Execute, Monitor and Controlled

Gather Alternatives or Retrospectives for client to choose from

Provided Artifacts supporting Vision and Scope for project and digital Transformation

Provided Test Records & User Stories for UAT

Ensure all data records are Cyber Secure and in compliance of PII and HIPPA.

Member of Change Control Board

RUN Tests according to SPECS and Requirements Qualifiers for all Scenarios.

Stipulate Blackout dates and correlation with systems start and end dates for Transition and Migration Implementations.

Crosswalk interaction for data when following ETL provisioning. Program phase 1 of initial load of 6,000 members of military and 1,000 civilians. Present projected load of Army Travel Modernization 3 million.

Payor

TIFF, Baltimore, Baltimore MD Baltimore County- Change Management:

Project Manager Baltimore, MD Jan 2017- Mar 2019

Responsible for gathering requirements and performing gap analysis, and have illustrated current & existing workflows, developed organizational network management plan.

Provided user stories for developers so that Scrum ceremonies could be done during daily SPRINT exercises

Incorporated the use of Cloud & Pega 7 to distribute data in the Disaster Recovery workflow and used Agile tools for scrum exercises.

Coordinate the successful release of high-quality, stable software teams

Coordinate proper collaboration across all the scrum teams

Act as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues; Break down cross-team barriers.

Facilitate Program Increment (PI) planning. Oversee the schedule and manage PI deliverables

Track, analyze, and report standard agile metrics. Work with stakeholders to develop and maintain the roadmap. Trained staff on Agile. Waterfall and Kanban features.

Identify, communicate, and resolve program-level roadblocks for geographically distributed scrums. Act as a unifier helping individual goals become program goals

Integrated Cyber security, Microsoft Office Project & SharePoint Server.

Utilized tools for sprint planning increments to determine what the team should complete in the coming sprint from the backlog or list as work to be done

Tracked & managed sprints, led daily stand. Identity Management Software

Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices

Performed Data Modeling and features for Kanban, SAfe, Waterfall & Agile methodologies

Payor

Federal Insights, Baltimore, MD:

Sr. Business Analyst

Nov 2015-2017

As the SME for Change Management Consultant provided change management principles

Provided SWOT & Gap Analysis (performed requirements analysis to provide user stories for the Product Owner)

Capitalized on illustrating future state business requirements and process management workflows to perspective contractors for CMS for the ACA website.

Train and Managed resources on Identity Management and Cyber Security principles

Consulted with client about SDLC artifacts and setting up repeatable processes for the project management staff.

Implemented configuration management practices of mandates to be developed,

Performed configuration management, change management, & disaster recovery

Technology:

JIRA, ServiceNow, Salesforce, MDM, Confluence, SharePoint, AWS, MS O365 .net, SQL Oracle, AS400, IBM, Legacy, Facets, Active Directory Migration/ Legacy, ETL, MDM

Education:

Bachelor of Arts in Communications from Lincoln University, Lincoln, PA

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