Customer Service Support Specialist

Summary

Dependable and team-oriented professional with experience in physically demanding, high-pressure environments. Exceptional ability to follow directions, adapt to dynamic tasks, and collaborate effectively with diverse teams. Proven track record of outstanding customer service, attention to detail, and problem-solving. Experience

ColDesi, Inc.

Product Support Specialist, Tampa, FL

04/2024 - 05/2025

● Resolved customer concerns efficiently, demonstrating strong communication and organizational skills. ● Adapted to fast-changing demands, ensuring seamless delivery of product information to clients. ● Collaborated with colleagues to optimize support operations, fostering a productive team environment. CVS Caremark

Customer Service Representative, Orlando, FL

12/2020 - 04/2024

● Delivered solutions to over 200 customer inquiries daily, boosting satisfaction rates by 43%. ● Excelled in following detailed instructions to maintain accurate customer records and resolve issues. ● Partnered with team members to exceed service goals and ensure smooth operational workflows. Seminole Hard Rock Casino & Hotel

Security Officer, Tampa, FL

10/2018 - 12/2020

● Maintained safety and organizational order in high-pressure environments. ● Conducted hazard inspections and reported suspicious activities using advanced monitoring tools. ● Mentored new team members, reinforcing company standards and fostering teamwork.

Education

Information Technology – Cyber Security

Keiser University, Lakeland

02/2027

Communications and Multimedia Production

Hillsborough Community College, Ybor City, FL

General Education

Bloomingdale High School, Bloomingdale

05/2016

Skills

Kenneth Rateau

Plant City, FL / ******.*******@*****.*** / 813-***-**** Customer service and communication expertise, Data Entry, Microsoft Office, Adobe Illustrator, Computer literacy, Communication skills, Customer service, English, Documentation review, Time management, Computer skills, Office experience, Administrative experience, Photography, Photo Editing, Adobe Illustrator, Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro

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