Data Entry Customer Service

Nathan Ntale

Phone: 470-***-**** Email: **********@*****.***

Professional Summary

Detail-oriented and dependable professional with over 6 years of experience in high-volume environments, specializing in data entry, customer service, and technical support. Proficient in accurately entering and managing large datasets, resolving complex issues, and maintaining confidentiality. Demonstrated ability to meet tight deadlines and ensure data integrity. Fluent in English and French.

Core Competencies

- Data Entry & Management

- Typing Speed: 60 WPM with 99% accuracy

- Microsoft Office Suite (Excel, Word, Access)

- Google Sheets

- Database Management Systems

- CRM Tools: Zendesk, Oracle

- Data Verification & Validation

- Strong proficiency in Excel, Google Sheets, and data analysis tools

- Excellent attention to detail and accuracy

- Ability to work independently and meet deadlines

- Strong organizational and problem-solving skills

- Time Management

- HIPAA Compliance

- Bilingual: English & French

Professional Experience

Customer Service & Technical Support Representative

Computer Generated Solutions (CGS), March 2018 – December 2024

- Managed and entered customer data for 80–100+ interactions per shift, ensuring accuracy and confidentiality.

- Utilized Zendesk and Oracle systems to log and track service tickets.

- Performed data validation and corrected discrepancies to maintain data integrity.

Medical Benefits & Claims Resolution Specialist

Aon, Atlanta, GA, January 2021 – December 2022

- Processed and entered client information related to health, dental, vision, and FSAs/HSAs benefits.

- Resolved claim denials by verifying and updating data in compliance with HIPAA regulations.

- Maintained accurate records of client interactions and claim statuses.

Healthcare Claims and Eligibility Advisor

Change Healthcare, Alpharetta, GA, January 2020 – December 2020

- Entered and managed patient data for Medicaid and ACA plan applications.

- Collaborated with state agencies to verify and update eligibility information.

- Ensured timely and accurate data entry to facilitate patient coverage.

Travel & Sales Support Specialist

Bakkt, Alpharetta, GA, January 2018 – December 2019

- Entered and managed booking information for travel packages and insurance claims.

- Maintained customer records and processed cancellations with attention to detail.

- Achieved monthly sales targets through accurate data management and customer service.

Education & Certifications

Bachelor’s in International Affairs (Expected 2025)

Kennesaw State University

- Certificate: Intelligence & Homeland Security

Associate of Science, Political Science (December 2020)

Georgia State University

High School Diploma (May 2017)

Duluth High School

Languages

- English (Fluent)

- French (Fluent)

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