Business Intelligence Project Management

Sharon Trimble

** ******* ****, **********, ** **927 845-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated IT professional with experience in first-line support, ERP and CRM software administration, business intelligence reporting, EDI implementation, and general office support. Adept at troubleshooting technical issues, training users, and liaising between IT consultants, suppliers, and internal teams to ensure seamless system functionality. Strong analytical skills, a detail-oriented approach, and a commitment to optimizing business processes through technology.

EXPERIENCE

Barnet Products, Englewood Cliffs, NJ August 1993 – January 2025 First-Line IT Support & Administration:

Serve as the primary support contact for Barnet’s computer systems and coordinate with external IT suppliers and consultants.

Provide first-level security administration, including password management and ensuring systems meet connectivity and security patch requirements.

Assist Barnet staff with various IT-related projects to improve operational efficiency. ERP & CRM Software Administration:

Act as the primary liaison between IT and system users, ensuring smooth communication and issue resolution.

Oversee software changes, user adoption, and maintain a list of open system issues.

Research and resolve system errors while managing key master data elements.

Maintain and update sales representative data, email alerts, notes, and rules within the ERP and CRM systems.

Follow up on system alerts for missing information and link documents to the ERP system as needed.

Develop user instructions for new program features and document system changes for auditors.

Train users on new functionalities and administer program security. Business Intelligence & Reporting:

Manage Power BI reporting workspaces and administer security access roles.

Analyze data to develop insightful reports and dashboards.

Create Power BI reports to support business decision-making. Software & EDI Administration:

Evaluate new software solutions in collaboration with IT consultants.

Administer customer portals and ensure seamless integration with internal systems.

Act as the implementation liaison between Barnet, True Commerce, and customers for EDI transactions.

Troubleshoot EDI transmission issues and manage software changes across communication infrastructure, portals, and ERP systems. General Office Support:

Coordinate the pickup and retrieval of archived files with Iron Mountain, including barcode labeling and transmittal forms.

Assist in preparing the annual IT budget proposal. Sharon Trimble

47 Village Mill, Haverstraw, NY 10927 845-***-**** **********@*****.*** SKILLS & COMPETENCIES

ERP & CRM Software Management

Business Intelligence & Power BI

EDI Administration & Troubleshooting

IT Security & User Support

Software Evaluation & Implementation

Data Analysis & Reporting

IT Project Coordination

Training & Documentation

General Office Administration

TECHNICAL PROFICIENCIES

ERP & CRM Systems

Power BI & Business Intelligence Tools

EDI Systems & True Commerce

IT Security & Administration

Microsoft Office Suite

EDUCATION

Villanova University, Villanova, PA

Foundations of Agile Methodology

Applications of Agile Principles

Leading Agile Teams

Villanova University, Villanova, PA

Certificate in Applied Project Management

Dominican University, Blauvelt, NY

Bachelor’s in Marketing

Rockland Community College, Suffern, NY

Associate’s in Business Administration

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