Windows Server Support Specialist

RESUME

Abhijit Singh Wangjam

* ******* *** *, *******, ON, L3P 3H7

Phone : +1-416-***-****

Email: *.*******@*****.***

LinkedIn Profile: https://www.linkedin.com/in/abhijit-wangjam-75962a6

PROFESSIONAL SUMMARY

•Windows Server Administrator with 15+ years of relevant experience and willing to adopt new technologies

•Managing and Troubleshooting Windows Server 2003, 2008, 2012 and 2016 for on premise and hosted environment.

•Managing and Troubleshooting Windows 7, 10 operating system

•Hands on experience on ITIL framework best practice

•Hands on experience on Active Directory, DNS, DHCP and Patch Management

•Hands on experience on VMware Technologies

•Troubleshooting, Installing, and upgrading Computer Hardware and peripherals

•Troubleshooting windows server performance issues

•Hands on experience on RAID management and Array Controller.

•a competent team player, multitasking, problem solving and hardworking professional with good communication and interpersonal skillset.

•Managing and Supporting Microsoft exchange Server 2000,2003 and 2007 and 2010.

•Knowledge on Cloud Fundamentals and Concept

TECHNICAL SKILLS

Server Operating Systems: Windows Server 2008,2012,2016 and 2019

Hardware Server: HP Blade C7000, Dell

Client Operating Systems: Windows XP, 7,10.

ITSM/Monitoring Tools: HPService Manager 9, ServiceNow, Salesforce, Kaseya, Nimsoft

Virtualization: Vmware ESXi, Hyper-V

Remote tools: Microsoft RDP, VNC, HP ILO, Dell DRAC.

Patching tools: HP Server Automation, SCCM

packages: Microsoft Office

Network packet Analyzer: Wireshark

Windows Sysinternals tools: Windbg, procmon, procexp, poolmon, RAMMap,

Backup tools: Windows backup, Acronis backup,

Mail Server: Exchange 2003/2007.

WORK EXPERIENCE

Windows Administrator Oct 2020 – till date

Allstate Canada (Contract), Markham

Responsibilities:

•Installation, configuration and maintaining Windows Server 2012, 2016 and 2019

•Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements (SLAs)

•Troubleshoot CPU, Disk space, RDP, server connectivity issues etc

•Deploying new servers and upgrading operating system using SCCM

•Managing VMware Esxi 7 environment

•Managing VMware guest servers through VMware Vcenter and taking snapshots of servers, upgrading VM tools, HW version, Vmnics and disk provisioning and expansion

•Manage and Monitor Corporate Backup Solution using Rubrik

•Configure Windows Servers applications and managing built in services

•Patching of windows servers and Esxi host and firmware upgrades of ILO

•Vulnerability remediation

•Apply security updates on the server using Microsoft configuration manager (SCCM)

•Troubleshooting end user issues like file/folders permission issues,

•Restoring file/folders from NAS drive using Rubrik backup tools

•Troubleshoot web Application, website issues on IIS

•SSL Certificate management using DigiCert

•Handling Incident, Problem and Change management requests using ServiceNow

•Lead the Team and mentor Juniors.

•Collaborate with cross-functional teams on solution, planning and continuous improvements

Windows Server Support July 2019 – Oct 2020

Blair Technology Solutions Inc. Markham

Responsibilities:

•Managing client infrastructure using NimSoft Infrastructure manager monitoring tool.

•carrying out daily hardware and software monitoring tasks, health checks, configuring and reacting to hardware and software alerts to ensure critical business systems are online, operational and healthy and take all necessary steps to resolve any issues

•Working on incidents and ensure compliance within the define Service level agreement.

•Managing Windows 2008/2012 servers, windows 10 workstations

•Troubleshooting internal end user issues

•Performed monthly patching on Windows Servers

•Validating daily backup and remediating on windows Servers using Datto Cloud backup

•importing virtual tapes from Dell EMC Data Domain and mounting/unmounting tapes for backup

•Adding expired virtual tapes to the AS400 systems, to ensure the backups run successfully.

•Creating and updating SOP documents.

•Participated in after hours and weekend on-call support

Wintel Administrator Nov 2014 – Jan 2019

DXC Technology (formerly Hewlett Packard Enterprise)

Responsibilities:

•Managing Production Wintel Servers across multiple datacenters globally

•Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements (SLAs)

•Providing OS support for 2003,2008 and 2012 to more than 3000 Servers that include Both physical and Virtual Server with emphasis on systems performance, high availability, security and technology integration

•Performs systems maintenance, upgrades, capacity planning, and administration

•Install, Setup, configure and support Wintel based environment for global client

•managing HP Proliant and Blade Server using ILO on C7000 enclosure

•Working on incident and Change task like upgrading HP Proliant service pack and Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers and OS upgrades and OS feature enhancements

•troubleshooting issues related to monitoring tools like OVO, OVPA, CPU/RAM and diskspace issues

•Worked on Remote tools like RDP/HP ILO for efficient server management

•Managing VMware guest servers through VMware Vcenter and taking snapshots of servers, upgrading VM tools, HW version, vmnics and disk provisioning and expansion

•Handling Service requests like printer installation, DNS entry, DHCP scope creation and extension. Monitoring the server performance by enabling the counters and analyzing the same through perfmon tools

•Managing & Administering Microsoft Windows failover Cluster and controlled reboot of all cluster nodes after patch installation

•Managing file and print services.

•Creating, modifying and deleting user objects in AD and working on shared folder permission requests, creating file shares on a cluster using failover cluster Manager

•Involved in scheduling of patches depending on the OS and installation of software’s and executing scripts using HP Server Automation Tool

•Validating the Server Build before releasing to production environment

•Handling end to end co-ordination with Vendors for Hardware replacements

•Worked on ITSM and ticketing tools like HP Service Manager 9, Service now.

•Worked on Service request, Change and problem Management for Root cause analysis

•Create and maintain Standard Operating procedure for hardware, operating systems and applications.

•Updating Server Checklist, managing documentations, monthly ticket analysis/reports.

•Troubleshooting basic networking issues

•Participate & work with Local & Global Teams, schedule/attend meetings, conference/bridge calls/ on calls

•Communicates effectively with various entities, including account managers, remote site personnel, and client technical and non-technical resources

Senior SaaS Operations Engineer Dec 2013 – Oct 2014

Replicon Software Pvt. Ltd

Responsibilities:

•Monitoring and identifying issues with SaaS Infrastructure and

Maintaining SaaS Infrastructure availability and performance with maximum

uptime24x7x365

•handling Level1 escalations, and adhere to the incident escalation procedure based on the severity

•Managing and supporting Customer hosted instances.

•Deploying Web Resource demo/Production instances using IIS

•Troubleshoot Web Application, Website issues on IIS

•Maintenance of Application health and Troubleshooting System logs errors on Windows servers

•Taking backup and import CSV data to SaaS Instance

•deploying new Product releases to the Staging and Production Environments

•Follow up with escalation Teams for any escalated issues

•Collaborate with other operational and development teams during triage and resolution of operational issues.

•Adapt to any new changes in the technology and infrastructure used within the organization

•Handling incident ticket using Salesforce

Senior Engineer Feb 2009 - Dec 2013

Kaseya Software Pvt. Ltd

Responsibilities:

•Remotely Trouble shooting Windows Servers/ Workstations issues

•Troubleshooting Exchange server 2003, 2007, issues based on Event Id’s generated.

•Managing Windows 2003/2008 servers, windows XP Professional & windows 7

•Optimizing Server Performance Using Kaseya Automated Tools

•Troubleshooting active directory and DNS issues

•remediating the Errors & Warning Event Id’s on the Servers.

•Handling L2 Ticket issues within the SLA

•Escalating the issues to customer via E-mail & voice mail

•Patch deployments on servers and workstations for Microsoft operating systems and applications as per customer requirements

•Troubleshooting antivirus issues with AVG

•Troubleshooting backup issues using Acronis, Appassure, Shadowprotect and Symantec Backup tools

•Troubleshooting Hardware issues on Dell and HP servers.

•Worked on tools like DRAC/HP ILO for efficient server management

•Gathering New Knowledge Base (Event ID’s) suggestions & Sharing with the Team.

•Mentoring junior Engineers in the shift

Support Engineer April 2004 - Jan2009

Design2 Technologies Ltd

Responsibilities:

•Installation, Configuration and Troubleshooting Workstations and Servers

•Troubleshooting Windows XP and 2000 Servers

•Coordinating with vendors for Hardware Support. Diagnose hardware and software problem and replace defective components

•Installing and configuring Desktop printers.Troubleshooting issues related to hardware/software and LAN, Patch Management.

•Ensuring all the desktops gets updated with latest security patches.

•Installing, configuring & troubleshooting MS Outlook 2003

•Troubleshooting issues like Disk full, High CPU/Memory usage

EDUCATION:

Bachelor of Engineering, Electrical &Electronics 1998 - 2002

Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India

CERTIFICATIONS & TRAININGS:

•Microsoft Azure Fundamentals – AZ-900

•MCP (Microsoft Certified Professional) 70-410, 70-411.

•Completed VMware VCP5 ICM Course training at HP Education Centre, Bangalore

•Completed Hardware & Networking course at Marshal’s Technology, Chennai

ACTIVITIES AND ACCOMPLISHMENTS:

•Received Recognition Awards for Excellent Performance at work in 2011

•Received appreciation from Management Team for Supporting the business as part of Business Continuity Plan during natural disaster in 2015

•Received appreciation from Client for successfully executing the Disaster Recovery test which involve multiple teams and I was representing Wintel Team in 2017.

•Received spot Award in 2018 for good performance.

Contact this candidate