Customer Service Data Management

YOUNG PYO LEE

Silver Spring, Maryland *****

240-***-**** ************@*****.***

EDUCATION

University of Maryland, College Of Information Studies August 2021 – May 2025 Bachelor of Science, Information Science 3.7 GPA

● Academic Recognitions: Dean’s List x5, Distinguished Dean’s List x2

● Relevant Coursework: Statistics for Information Science, Object-Oriented Programming, Database Design and Modeling, Human-Centered Cybersecurity, Digital Curation, Information User Needs and Assessment Amazon Web Services, Certified Cloud Practitioner Certification (In Progress) Expected May 2025 WORK EXPERIENCE

Judge Me Now Inc. College Park, Maryland

Business Technology Consultant February 2025 - May 2025

● Collaborated with a team of five to analyze technology gaps and present findings to key stakeholders

● Assessed IT infrastructure, identifying inefficiencies in hardware, software, network security, and data management

● Developed strategic recommendations to optimize system integration, improving operational efficiency and data management

● Proposed cybersecurity enhancements to strengthen data security, ensuring compliance and reducing vulnerabilities Jongro KBBQ Silver Spring, Maryland

Server May 2022 – October 2022

● Delivered customer service in a fast-paced environment, consistently receiving positive feedback from patrons

● Assisted with menu organization and streamlined a customer ordering system, improving overall service speed Champs Sports Silver Spring, Maryland

Sales Associate May 2021 – August 2021

● Provided exceptional customer service, assisted customers with inquiries and purchases

● Helped meet sales goals through upselling and team-driven promotional strategies LEADERSHIP EXPERIENCE

Bitcamp Hackathon, Mentor April 2025

● Provided technical guidance and project support to hackers throughout a 36-hour hackathon, assisting with coding, debugging, and development tools

● Promoted an inclusive, beginner-friendly environment while collaborating with mentors to ensure responsive, helpful assistance via Slack and in person

UMD Korean Student Association, Fundraising Chair July 2023 – May 2024

● Raised and managed a total budget of ~$20,000 and significantly increased revenue flow with effective fundraising strategies

● Led the planning and execution of monthly fundraisers, collaborating with board members to meet financial goals

● Improved the efficiency of financial reporting processes, ensuring accurate tracking of revenues and expenses PROJECTS

Union Analysis, Co-Developer In Progress

● Leveraging Python, collaborated with a teammate using Union data (Kaggle) to build a sentiment analysis ML model using data preprocessing, EDA, clustering, and NLP

Email Scam Detector, Project Lead April 2025

● Developed a ML model to detect phishing emails using keyword analysis, grammar, and syntax checks

● Utilized Python, Scikit-learn, NLTK, and regular expressions for text processing and model training Labor Market Insights, Team Lead / Data Analyst Feb – May 2024

● Designed and implemented a relational MySQL database to organize 80K+ Polish tech job listings for structured analysis

● Developed SQL queries to uncover trends in compensation, remote work prevalence, skill demand, and seniority levels

● Produced a final report summarizing key labor market insights to inform workforce and career development strategies SKILLS

Coding Languages: Python, MySQL, R, Javascript

Libraries & Tools: Pandas, NumPy, Tkinter, Git, Microsoft Office Suite and Google Workspace, Cisco Packet Tracer Languages: English, Advanced Korean and Spanish

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