Field Service Technician

(DARWIN EAGLETON)

***** ** ******* **

Portland, OR 97236

Ph-503-***-**** email:***********@*****.***

Skills and Qualifications

•Experience in remote dispatch Call center for 2-years, as well as field service technician for three years for five district offices for HR Block in Portland Oregon.

•Microsoft Word 2003, Excel, PowerPoint 2003, Office Express, Window office suite 2000, 2003, 2007, 2010, 2013, Voip knowledge and experience

•Windows 95, 98, Windows ME, NT, 2000, XP, Vista, Windows 2000/2003/2008, VPN

•General skills software installation, motherboard, hard drive swapping, upgrading memory, Lexmark printer certification, several different ticketing system experience

•Peer to Peer, networking experience, printer installation, All Lexmark products T644, T652, HP 4250, 4300, Brother 2460 N Remote Dispatch Technician and Field Service Technician for HR Block for five years, IT Field Service Engineer

•Cisco IOS, Windows 2000, XP, Vista, Windows07, Windows10

•Microsoft networking operating systems I-II, Project Management, Telecommunication

•Programming, (Visual Basics scripting), XML, Java Script, HTML, Cable structuring, Linux, Unix, Windows Server 2003/2008, Active Directory, Project management skills

•Cisco Switches and Router, Linksys Routers, SQL 2005, MySQL (RDBMS), Apple MAC, DNS, SMTP, coding, wall display installation, software installation, wet and dry lab printers, NCR POS systems experience, VTRX Servers, X886 Server experience, WiFi Access Point, cradle point installs, TDS, LADS, SCCM experience

Education:

ITT Technical Institute/Computer Networking Systems

Portland, OR Graduated June 10, 2010

Mt Hood Community College/Music Major, Basic studies

Gresham,OR Graduated June 1989

Experience:

TD Synnex-(Feb-23-Feb-24) Fremont, CA

Advanced Computer Engineer

Retail PC and Server Installs, Harddrive replacements

Data Center Server Installs and troubleshooting

UST Global-(June-25, Present) Intel Hillsboro, OR

Lab Support Technician

Building and scanning devices for BIOS and Firmware updates

Protype Mother board work

Excell (Feb-25-April 2) 2020-21 Bellevue, WA

All POS Systems

All printers, receipt printers, credit card readers install

VTRX Servers, Hard-Drive Swap, routers and cradle point, patch panel

Windows and MAC installs, cabling, camera installs, Windows 10 OS installs

Teksystems- (May-11-Nov-13) 2016-2019 Beaverton, OR

Columbia Sports Wear Level 1 Support Service desk team

•Installation of POS systems, workstation set-up, printer set-up, Wifi access point set up, dell computer installation, Verifone card reader install

•Kohl’s receipt printer project (Lead) May-14

•Dannon Yogurt Company-Network Administrator email, server, user account issues

•SkyChef –Windows 7 Deployment project Uninstalling hp computers and installing new dell computers

•Data transfer project, PDMS and Choreo software

Mobile Technologies Inc (Feb-14 July-16) 2013-2016 Hillsboro,OR

•Installed alarm systems for cell phone ad tablet devices, wall display set up, network infrastructure set-up, home entertainment set-up, media player set-up, Bose system set-up

HR Block/Field Service Technician/Remote Dispatcher (Oct-08-May-12) Portland, OR

•Provide customer service/2yrs of remote dispatch call center/5yrs of field service technician

•Installed Lex Mark, brother HL 2460, HP Printers, hardware and software updates

Provided field service technician re-imaging, hard drive installation, password reset

Authentication of network, buffalo routers, maintenance of all printers, replacing workstations, setting up old/new office set up

Retail Imaging (Nov, 12 Dec, 12) Portland,OR

•Helpdesk support, wet lab printers, dry lab printers, kiosk, dymo printers

Express Employment Professionals (Feb, 11 Oct, 12) Portland,OR

•Forklift driver, Order Puller, Warehouse help, etc

Northwest Office Interiors/Lead office Installer (Nov, 07 Jan, 08) Milwaukie,OR

•Built and installed office products

Office Furniture Services (Feb, 07 Aug 08)-(Oct, 10 Nov, 10) Portland,OR

•Built and Installed office products/Shipping Receiving

•Delivered office products

Beaverton School District/Sunset High school (Oct, 87 Mar, 04) Beaverton,OR

•Writing/Arranging music

•Instructed Drumline section

•Techniques/Marching

Vancouver School District (April, 04 June, 06) Vancouver,WA

•Writing/Arranging music

•Instructed Drumline section

•Techniques/Marching

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