Qa Analyst Technical Support

ST. CLAIR RICHARDSON

770-***-**** **.***************@*****.***

Dynamic Quality Assurance Professional with extensive experience in manual testing, performance improvement and customer service. Skilled problem solver with strong focus on quality and efficiency. Adept at clear communication and teamwork, driving successful project outcomes through innovative solutions.

DEMONSTRATED STRENGTHS

• Manual QA/UAT Testing • Jira/TFS/qTest Defect Tracking Tools

• SAP S4 HANA Testing • Regression/Exploratory Testing

• Mobile Apps Testing IOS/Android

• Software Development

• Test Case Writing

• Test Planning

• Zendesk/ServiceNow CRM knowledge

• Proficient in Microsoft 365

• Solution Manger Application

• Knowledge of various hardware PC,

Laptops, iPad/iPhone and systems

• HealthCare systems knowledge

• Contracts Management

• Communicating/ Coaching

PROFESSIONAL EXPERIENCE

Sysmex America, Remote

SAP QA Analyst (August 2022 – December 2024)

• Perform and validate detailed SAP S4 user testing, encompassing functional, regression, end to end testing to verify system behavior and data integrity.

• Validate all the migrated data from ECC to SAP S4 Implementation.

• Execute contracts with-in the SAP S4 SD module including quotes, order management, contracts, and invoicing.

• Collaborated with a cross-functional team to ensure that all SAP S4 system testing activities during the Go-Live launch aligned with business goals and customer expectations.

• Utilize Solution Manager application to execute test cases.

• Provide and process customer sales orders then utilizing Zendesk CRM system to follow up with order shipment ETA details.

• Mentored team members in SAP testing protocols and tools. Verizon Connect, Atlanta GA

QA Manual Engineer (September 2019 – January 2022)

• Reviewed requirement documents and participated in design discussions to provide input from a QA perspective on design.

• Collaborated closely with the development and product teams to understand requirements and translate them into effective test cases.

• Executed comprehensive manual testing on mobile and web applications to identify, document, and track software defects.

• Performed functional, regression, and integration tests to validate new features and bug fixes across multiple platforms.

• Utilized tools such as Jira and qTest to log defects, manage test cases, and report testing progress to stakeholders.

• Proposed and implemented best practices, contributing to the improvement of QA process. ST. CLAIR RICHARDSON

770-***-**** **.***************@*****.***

QGISTIX, Atlanta, GA

Electronics Tester (March 2018 – September 2019)

• Conducted thorough testing and inspection of electronic products, ensuring compliance with company standards.

• Diagnosed issues in malfunctioning products and implemented corrective actions.

• Collaborated with engineering teams to troubleshoot complex electronic problems.

• Maintained detailed records of test results and communicated findings to relevant stakeholders.

• Operated and calibrated testing equipment to ensure accurate measurements and compliance with safety regulations.

• Streamlined testing processes, resulting in a 20% reduction in turnaround time. Continu Serve (Acuity Brands), Conyers, GA

Quality Analyst (October 2017 – December 2017)

• Conducted comprehensive quality assurance (QA) testing, including functional, and regression for various software applications.

• Identified and documented defects in the system, collaborated with developers to ensure timely resolution, and verified fixes through retesting.

• Worked closely with cross-functional teams to gather requirements, communicate testing results, and provide recommendations for improvements.

• Ensured compliance with company quality standards and regulatory requirements throughout the software development lifecycle.

• Assisted in the implementation of process improvements, which enhanced the efficiency and effectiveness of QA processes.

• Collaborated with the project management team to ensure that project timelines and deliverables were met, maintaining high-quality output.

ACS GROUP (Coca-Cola), Atlanta, GA

Quality Assurance Engineer (October 2016 – August 2017)

• Collaborated with cross-functional teams to ensure the quality and consistency of Coca-Cola's beverage products, adhering to both internal and external standards.

• Conducted comprehensive testing and validation of production processes, identifying and resolving issues to minimize defects and ensure compliance with quality specifications.

• Played a key role in troubleshooting production issues, working closely with production teams to develop and implement corrective actions, reducing downtime by 20%.

• Provided feedback after each testing cycle on how to improve the quality assurance best practices, fostering a culture of quality and continuous improvement.

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