Customer Service Problem Solving
Resume:
Objectives
To secure a responsible position, in which my experience and personal abilities will allow for optimum opportunities.
Skills Profile
-Competent, experienced professional with a strong record of achievement in live entertainment.
- Effective decision making, able to quickly evaluate alternatives in a logical manner.
-Excellent communication skills coupled with the ability to effectively establish and maintain rapport with all levels of personnel.
-Proven background at the highest levels of operations, personnel development training, team playing, organizing and problem solving.
Experience
Tech Official - Hot Wheels – Raycom-Legacy Content Company LLC- Woodstock, Il
12/2022- 05/2025
-Tech Official 1- Operations for Hot Wheels Monster Trucks.
-Responsibilities included: Provided a safe environment for all staff, drivers, vendors, and audience. Including effective decision making at a moments notice by using RII device to shut down engines of the Monster Trucks to protect the safety of the drivers, audience, and potential building damage.
-Additional responsibilities: Set up and tear down of stadium and arena events. Built visual displays for pit parties and events. Operating a forklift, pallet jacks and loading and unloading of trailers. Staging for competitors participating in the events.
Floor Supervisor – Las Vegas Discount Custom Apparel – Las Vegas, NV
04/2004- 12/2022
-Providing excellent customer service in the tourist community
-Accountabilities include: Daily financial reconciliation. Monitoring sales and stock levels.
-Additional responsibilities: Inventory management, planning and directing visual merchandising, maintaining efficiency for profitability.
Tech Official– Feld Entertainment – Ellenton, FL
11/2014 – 03/2020
-Safety Tech Official for Monster Jam
-Responsibilities included: Provided a safe environment for all staff, drivers, vendors, and audience. Including effective decision making at a moments notice by using RII device to shut down engines of the Monster Trucks to protect the safety of the drivers, audience, and potential building damage.
-Additional responsibilities: Set up and tear down of stadium and arena events. Built visual displays for pit parties and events. Operating a forklift, pallet jacks and loading and unloading of trailers. Staging for competitors participating in the events.
Carpentry – Feld Entertainment – Ellenton, FL
01/2009 – 11/2014
-Carpenter for Nuclear Cowboyz, Motocross production stage shows.
-Responsibilities included: Constructing, maintenance and repair of stage props and set up, including scenic. Provided safety control for staff, performers, and audience.
-Additional responsibilities: Set up and tear down of stadium and arena events. Built visual displays for pit parties and events. Operating a forklift, pallet jacks and loading and unloading of trailers. Staging for competitors participating in the events.
Operations – Clear Channel/Live Nation – Aurora, IL
09/2001 – 12/2008
-Operations staff for IFMA live freestyle motocross events.
-Responsibilities included: Provided a safe environment for performers, staff, and audience.
-Additional responsibilities: Set up and tear down of stadium and arena events. Built visual displays for pit parties and events. Operating a forklift, pallet jacks and loading and unloading of trailers. Staging for competitors participating in the events.
Assembly Line and Warehouse – Merillat Cabinets – Las Vegas, NV
1997 – 09/2001
-Cabinet assembler, parts puller, and operation of wood cutting machinery.
-Responsibilities included: Construction of cabinets, pulling cabinet parts, operation of table saws and packaging for shipment.
-Additional responsibilities: Quality control and warehouse maintenance.
Education
Heritage College – Las Vegas, NV
-Degree in Travel and Tourism.
References
References available upon request.
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