Process Improvement Manager's

VARDUHI PELLIKKA

SUMMARY

Dynamic professional with extensive experience in team management and

sales strategies. Proven track record in optimizing service levels and enhancing customer experiences. Skilled in budgeting and cost analysis, with a strong focus on process improvement and achieving profitability targets. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Friendly with positive attitude. EXPERIENCE

Store Manager's Assistant, 03/2024 - Current

Chico's FAS - Austin, TX

Group Fitness Instructor, 07/2019 - Current

Adobe, AbbVie, Thermo Fisher Scientific, Autodesk - San Francisco, CA Store Manager's Assistant, 08/2023 - 01/2024

Tommy Bahama - Austin, TX

Built strong sales and service relationships with guests in all aspect of store operations. Set the tone to consistently be a role model for key sales and service behaviors with every team member creating an optimal guest purchase experience.

Store Sales Leader, 04/2023 - 12/2023

Aldo Shoes - Austin, TX

CONTACT

Address: Austin, TX 78758

Phone: 408-***-****

Email: ***********@*****.***

SKILLS

PORTFOLIOS

Analyze financial reports weekly and monthly to ensure achievement of profitability targets. Manage a team of about 20 employees. Answer customer questions and address problems and complaints in person and via phone. Supervise cashiers in processing credit, debit and cash payments to streamline sales. Delegate assignments based on team strengths to optimize floor coverage and service levels.

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Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities. Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals. Currently teaching only a virtual class once a week.

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Provided prompt and courteous service to customers in order to maximize personal and store sales and customer service, so as to promote the company's image of quality and professionalism. Conducted weekly team meetings to review performance, discuss challenges, and develop plans for improvement.

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• Team management

• Sales strategies

• Project management

• Risk planning

• Project scoping and planning

• Process improvement

Proficient in work management

software and digital tools

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• Budgeting and cost analysis

• linkedin.com/in/varduhi-pellikka/

• soar-us.org/san-antonio-austin/

Brand Associate, 03/2021 - 08/2023

Athleta - Austin, TX

Project Coordinator, 12/2009 - 12/2010

Business Advisory Centre Ensimetri - Finland

Software Test Engineer, 07/2007 - 07/2009

Lionbridge - Finland

EDUCATION AND CERTIFICATIONS

LANGUAGES

REFERENCES

References available upon request.

Offered information to customers on current merchandise assortment, store promotions and events, and executed operational processes effectively and efficiently. Collaborated with team members to ensure successful completion of projects within deadlines.

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MASUUNI project - Immigrants bring extra value to Finnish entrepreneurship. Interviewed immigrants about business culture in Finland and their home countries. Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes. Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

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Worked as a Software Testing Engineer testing products localized into Russian and Armenian languages. Maintained detailed records of all testing activities throughout the development life cycle. Developed and executed test cases to ensure software functionality, reliability and performance. Conducted manual tests on multiple platforms including web-based applications, mobile devices and desktop computers.

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English Language Teacher and Interpreter, Bachelor's Degree, Haybusak University, Yerevan, Armenia

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• Google Project Management Professional Certification Canva Certifications: Graphic Design Essentials, Marketing, Canva for Work, AI in the Classroom, The Field Guide to Human-Centered Design

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• Over 20 Certifications For Fitness and Health Industry Armenian:

Native/ Bilingual

English:

Full Professional

Russian:

Full Professional

Finnish:

Professional

Spanish:

Limited

French:

Limited

Contact this candidate