Customer Service Relations

Brian Patterson Phone: 760-***-****

**** ****** ******, ****** ****, FL 34606 *************@*****.***

Professional Profile

Experience with Information Technology, Sales, Customer Service, and the Automotive and Garage Door Industries. Excel at building customer relationships and retention, while working well within teams. Excellent understanding of leading/motivating others with integrity.

Professional Experience

The Tire Choice, Lutz, FL

April 2023 –

Assistant Manger

Provide Quotes and Manage Customer Relations

Manage Daily Operations

oBank Deposits

oInventory

oAcquisition of supplies

oInspections/Specialty Tire Installation

Manage Relationships with 3rd Party Vendors

Manage the workflow of shop

Manage/Train Employees

Manage Customer Satisfaction

Pacific Garage Doors, San Diego, CA

April 2022 – July 2022

Installation Technician / Sales/Customer Service Representative

Provided needs assessment and quotes for potential customers

Maintenance of customer garage doors/openers

Tear down and installation of new garage doors

Responsible for inventory of company vehicles

Freelance Photographer, Southern California

Mar 2020 – April 2022

Photography/Photo Editing/Sales

During Covid – Due to California restrictions I established a small photography business

Portrait

Landscape

Merchandizing Photography

Utilized social media networking to drive sales

Evans Tire, Encinitas/Escondido, CA

Oct 2018 - Feb 2020 (due to Covid)

Customer Service / Service Advisor / Inbound Sales Tire Advisor

Assistant Manager / Service Advisor for storefronts

Promoted to most successful store to manage customer relations and drive sales

Instrumental in creating a new service advisor training program

Improved customer relations for the store (mentioned by in Yelp reviews)

Managed workflow in the shop to meet customer needs

First and last contact for the customer

Provided vehicle inspection for work to be completed and created estimates for necessary repairs

Promoted to inbound call center to educate/recommend tires to potential and returning customers

Express Tires, Oceanside, CA

April 2016 – Oct 2018

Customer Service Manager / Tech Apprentice

Improved customer relations for the store (mentioned by name in Yelp reviews):

Store opener / closer (counted cash drawer, inventory count, tender invoice, go over outside purchase report)

Process incoming and outgoing parts

Train new service advisors

Mix Vapes, Carlsbad, CA

Sept 2014 - Nov 2016

Assistant Manager

Inventory control

Device repairs / modification

Teach customers how to use their device

Stay current with device technology

Inform customers about safety hazards related to devices

Staples, Vista, CA

March 2011 - Sept 2014

Supervisor for Tech Department

Directly requested by three different store managers to implement new standards for their tech departments (communication standards, layout, procedures)

Chosen to supervise “Reflow Project” for Staples N. San Diego District (9 stores)

Supervised 3 – 5 tech employees in EasyTech Department

Drive sales for the Tech Department

Troubleshoot difficult software compatibility issues

Designed, built and maintained computers specific to customer requirements

All computer network and service was also available at the customer’s location

Education and Professional Development

High School Diploma (Automotive Technology; Drafting and Design)

A+ Certification Course

California Association of Regional Occupational Centers and Programs (Brakes and Suspensions)

Technical and Sales Skills

Hardware proficiency for pc assembly

Home networking

Wireless communication and devices

Experience with Microsoft Office and Windows

Malwarebytes and super anti-spyware

Excellent interpersonal skills

Organized and efficient

Excellent at finding solutions that aren’t always apparent

Automotive Skills

R.O.P certifications in brakes and suspension

Completed tire courses for Toyo, Bridgestone, Cooper and Michelin

Proficient with tire machine and balancer

Proficient with tpms tool

Turn/resurface rotors

Competent with Multimeter

Utilize available information to diagnose difficult problems

Many other skills

Contact this candidate