Brian Patterson Phone: 760-***-****
**** ****** ******, ****** ****, FL 34606 *************@*****.***
Professional Profile
Experience with Information Technology, Sales, Customer Service, and the Automotive and Garage Door Industries. Excel at building customer relationships and retention, while working well within teams. Excellent understanding of leading/motivating others with integrity.
Professional Experience
The Tire Choice, Lutz, FL
April 2023 –
Assistant Manger
Provide Quotes and Manage Customer Relations
Manage Daily Operations
oBank Deposits
oInventory
oAcquisition of supplies
oInspections/Specialty Tire Installation
Manage Relationships with 3rd Party Vendors
Manage the workflow of shop
Manage/Train Employees
Manage Customer Satisfaction
Pacific Garage Doors, San Diego, CA
April 2022 – July 2022
Installation Technician / Sales/Customer Service Representative
Provided needs assessment and quotes for potential customers
Maintenance of customer garage doors/openers
Tear down and installation of new garage doors
Responsible for inventory of company vehicles
Freelance Photographer, Southern California
Mar 2020 – April 2022
Photography/Photo Editing/Sales
During Covid – Due to California restrictions I established a small photography business
Portrait
Landscape
Merchandizing Photography
Utilized social media networking to drive sales
Evans Tire, Encinitas/Escondido, CA
Oct 2018 - Feb 2020 (due to Covid)
Customer Service / Service Advisor / Inbound Sales Tire Advisor
Assistant Manager / Service Advisor for storefronts
Promoted to most successful store to manage customer relations and drive sales
Instrumental in creating a new service advisor training program
Improved customer relations for the store (mentioned by in Yelp reviews)
Managed workflow in the shop to meet customer needs
First and last contact for the customer
Provided vehicle inspection for work to be completed and created estimates for necessary repairs
Promoted to inbound call center to educate/recommend tires to potential and returning customers
Express Tires, Oceanside, CA
April 2016 – Oct 2018
Customer Service Manager / Tech Apprentice
Improved customer relations for the store (mentioned by name in Yelp reviews):
Store opener / closer (counted cash drawer, inventory count, tender invoice, go over outside purchase report)
Process incoming and outgoing parts
Train new service advisors
Mix Vapes, Carlsbad, CA
Sept 2014 - Nov 2016
Assistant Manager
Inventory control
Device repairs / modification
Teach customers how to use their device
Stay current with device technology
Inform customers about safety hazards related to devices
Staples, Vista, CA
March 2011 - Sept 2014
Supervisor for Tech Department
Directly requested by three different store managers to implement new standards for their tech departments (communication standards, layout, procedures)
Chosen to supervise “Reflow Project” for Staples N. San Diego District (9 stores)
Supervised 3 – 5 tech employees in EasyTech Department
Drive sales for the Tech Department
Troubleshoot difficult software compatibility issues
Designed, built and maintained computers specific to customer requirements
All computer network and service was also available at the customer’s location
Education and Professional Development
High School Diploma (Automotive Technology; Drafting and Design)
A+ Certification Course
California Association of Regional Occupational Centers and Programs (Brakes and Suspensions)
Technical and Sales Skills
Hardware proficiency for pc assembly
Home networking
Wireless communication and devices
Experience with Microsoft Office and Windows
Malwarebytes and super anti-spyware
Excellent interpersonal skills
Organized and efficient
Excellent at finding solutions that aren’t always apparent
Automotive Skills
R.O.P certifications in brakes and suspension
Completed tire courses for Toyo, Bridgestone, Cooper and Michelin
Proficient with tire machine and balancer
Proficient with tpms tool
Turn/resurface rotors
Competent with Multimeter
Utilize available information to diagnose difficult problems
Many other skills