Operations Manager Customer Service

Location:

Posted:

May 30, 2025

MARK

PENDERGRASS

CONTACT INFORMATION

*************@*****.***

Harrison Township, Michigan

SKILLS

OBJECTIVE

Skilled in resolving customer inquiries and issues efficiently, ensuring a seamless travel experience for all clients. EXPERIENCE

OPERATIONS MANAGER

Gemini Transport, LLC. Dearborn Dec 2006 - Present EDUCATION

DIPLOMA

Fraser High School. Fraser Michigan Sep 1989 - Jun 1993 GENERAL STUDIES

Macomb Community College. Warren, MI

Excellent Communication,

Knowlege of Prophesy for

dispatch, Multitasking, MS Office,

Outlook, office equipment, and

superior customer service skills

Results-driven Operations Manager with over 18 years of experience optimizing processes and improving efficiency.

Proven track record in managing cross-functional teams to achieve strategic goals and enhance productivity.

Expert in developing and implementing operational strategies that drive cost reduction and increase profitability.

Maintaining Satisfactory rating with Federal Motor Carrier Association.

Negotiation for contract work and pricing brought into the company.

Scheduling driver routes for the day and/or week depending on route volume; and making adjustments to ensure the customer requirements are met.